Operations Manager - Clinical at Discovery Limited

Job Purpose

• The Operations Manager is responsible for the end-to-end operational management of multiple primary and occupational health clinics.  This role ensures efficient service delivery, regulatory compliance, patient-centred care, and operational excellence across all clinic sites.  The Operations Manager drives performance, quality standards, financial sustainability, optimal staffing, and continuous improvement to deliver a seamless, high-quality healthcare experience.

Key Outputs

The successful applicant will be responsible for but not limited to the following job functions:

Operational Management

• Oversee day-to-day operations at all assigned clinics, ensuring high-quality and effective service delivery
• Develop, implement, and monitor standard operating procedures across all sites
• Ensure clinics are adequately equipped, functional, and aligned with health and safety standards
• Manage clinic scheduling, capacity planning and operational workflows
• Ensure service level agreements and targets are met or exceeded
• Continuously review and enhance performance metrics and targets for staff and operating clinics.

Clinical Quality and Compliance

• Ensure adherence to all regulatory, clinical governance, occupational health, and compliance standards
• Monitor clinical quality metrics, incident reporting, infection prevention and control, and quality improvement initiatives
• Ensure internal quality audit processes are implemented, and actively identify gaps/trends for continuous improvement
• Support clinical teams in implementing evidence-based best practices

People Management

• Lead, mentor, and develop multidisciplinary teams including Team Leaders, Nurses, Primary Care GP’s, Occupational Health Practitioners, Administrators, and support staff
• Manage performance, staffing levels, recruitment, onboarding, and training
• Cultivate a culture of accountability, teamwork, and patient centred care

Client and Stakeholder Engagement

• Build and maintain strong relationships with corporate clients, employers, service partners, and internal stakeholders
• Support client retention and satisfaction through effective communication, reporting, and service excellence
• Engage with clients to understand needs, propose solutions, and ensure contract compliance
• Attend and present at key forums and stakeholder meetings
• Attend onsite clinic meetings when required
• Perform site visit audits with respective reporting for newly planned clinics.

Reporting and Data Management

• Oversee accurate data capture, reporting, and system utilization across clinic sites
• Analyse operational and clinical performance reports to drive continuous improvement
• Provide regular updates to leadership on operational, financial, and quality indicators
• Provide regular comprehensive reporting to clients

Risk Management

• Identify operational risks and implement mitigation strategies
• Ensure business continuity plans and emergency response protocols are in place and tested
• Manage incidents investigations and implement corrective actions
• Apply financial prudence by closely monitoring cost of sales in clinics related to locum staffing, medication and consumable spend and implement active measures to drive down expenditure

Education required

Essential:

• Matric
• Batchelor’s degree in Health Care Management, Nursing, Occupational Health or a related clinical field

Preferred (would be advantageous)

• Post graduate qualifications in Business Administration, Operations Management, or Public Health Clinical qualification (degree or diploma)

Knowledge and skills required

• MS Office, Excel and Power Point

Advantageous:

• Knowledge of Power BI

Experience required

Essential:

• Experience on a managerial level dealing with People Management / Strategy roll out/ Key Accounts / Relationship Building.
• Minimum 5 years’ operational management experience in healthcare, primary care or occupational health settings.
• Experience managing multi-site operations
• Proven track record of successful implementation of strategic business initiatives.
• Experience with managing strategic relationships
• Extensive experience working with stakeholders (internal and external)
• Solid experience leading areas of 30+ employees
• Business presentation skills
• Knolwlege of the OHS Act, COIDA, NIOSH standards and primary health clinical protocols.
• Experience working with electronic medical systems and operational reporting tools.

Advantageous:

• Industry knowledge of Scheme and Non-Scheme products
• Start-up experience
• Discovery Group Products knowledge
• High level understanding of Discovery Health systems