Operations Manager - (Logistics/ Supply Chain Environment - KZN) at Ellahi Consulting

Education:

• Completed Matric
• Bcom/ Degree in Logistics/ transport management or Business related

Work Experience

• 3-5 years’ logistics/ transport experience
• Exposure to management of Finances, HR, Risk and Safety
• 3 years in supervisory role in operational environment
• Interacting at Senior Management level
• Proven track record working with customer contractual requirements / KPIs
• 3- 5 years SAP WM IM MM experience
• Experience in management of operational and functional responsibilities (such as HR, Finance, SHEQ) (Advantage)
• Have established networks within the relevant industry (Advantage)

Skills

• Well-developed communication skills related to persuading and influencing others and negotiating effectively
• Interpersonal skills related to networking & conflict handling, including sensitivity to diversity and EQ
• Good ability to interpret numerical information
• Critical thinking skills to analyse and diagnose requirements or problems, develop integrated solutions and solve relatively complex problems
• Ability to memorise and recollect information
• Multi-task
• Computer, technology and systems

Knowledge

• Good knowledge of the transport industry
• Broad understanding of business, transport related legislation
• Broad understanding of labour legislation and Bargaining Council agreements
• Technical processes applicable to the contract.
• Sound financial and Business Acumen
• Good knowledge of commercial agreements (Advantage)

Personal Attributes

• Focus on getting things done
• Strong drive to growing the business
• Customer centricity & focus
• Preference for planning and organising
• Remain resilient with stress and pressure
• Focus on initiating action
• Focus on team working
• Focus on convincing and persuading.
• Readiness to make and own decisions
• Focus on analysing and solving problems
• Orientation towards growing & nurturing relationships
• Openness to accepting feedback
• Concern for communicating clearly
• Commitment to maintaining business awareness
• Concern for leading others & our culture

Key deliverables and outputs

• Business development
• Identifying and communicating opportunities for business growth
• Producing innovative solutions

Financial Management and Profitability

• Ensuring achievement and exceeding of targets through active monitoring of financial plans
• Ensuring the proper execution of the business continuity plan and the full utilisation and implementation of asset protection and fraudulent activity elimination tools and plans
• Ensuring adherence to capex authority framework
• Managing internal operational costs and resources in order to achieve budgeting results and other financial criteria.

Employees / Human resource management

• Leading Operational Team
• Succession planning for critical roles
• Managing performance and conduct of all line managers.
• Ensuring that staff are trained and multi-skilled according to development plans, develop and coach own team.
• Creating a culture of discipline and high performance in line with the company’s Integrated Employee Value proposition (IEVM) and the Smart Trucker Employee Value proposition
• Creating an environment that embraces diversity.
• Ensuring open and effective communication through SmartComs
• Assist in developing and implementing Job Descriptions/Success Profiles
• Ensure full implementation of Transformation Plans

Shareholders / Business risk management

• Safeguarding company assets – minimize claims and damages.
• Ensuring compliance to risk and internal audit protocols
• Eliminating fraudulent/criminal activities
• Developing business contingency plans for respective department

Operational excellence

• Monitoring and achieving operations KPI’s
• Managing company brand & customer perception
• Encouraging Continuous innovations & out of the box thinking
• Ensuring effective visual management in department

Customer centricity

• Establish and maintain effective links with customer stakeholders to cement relationships.
• Achieving and exceeding contractual service levels
• Timeously compiling monthly reports
• Scheduling monthly/weekly customer counterpart meetings
• Understanding, influencing and supporting customer counterpart KPIs
• Lead the optimisation of customer IT platforms

SHEQ

• Drive all safety, health and environmental policies and procedures to create a safe workplace for all and meet legislative requirements.

Internal customers 

• Senior Management; Functional support departments

External stakeholders

• Customers; Suppliers