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At Sage, we energise the success of businesses and communities around the world through the imagination of our people and smart technology. Sage provides small and medium sized organisations with a range of easy-to-use, online and cloud business management software and services - from accounting and payroll, to enterprise resource planning, customer relation...
The role is a senior position in the Customer Success environment. They operate under the direction and guidance of the functional Director. The Operations Manager is accountable for leading Service Team leaders and their teams to achieve success and delivering customer service excellence. Ensuring processes are continually optimized to minimize variations in achieving in our metrics, while developing and empowering colleagues to fulfill enablement activities. Leading and executing transformational change initiatives for business continuity and optimal use of channel engagement.
Key Responsibilities Key Accountabilities And Decision Ownership
Technical Competencies
Technical / Professional Qualifications
Essential
Skills, know-how and experience:
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