Operations Manager South Africa at Swiss Re

Main Responsibilities:

In the role of Head of Operations, your main responsibilities include the following:

• Ownership of South African business operations, leading the Business Services Team to support key business initiatives
• To develop an operational strategy for the South African business
• Achieve best in class service delivery working with centralized, outsourced and third-party functions/teams
• Hosting of engagements with both our regulators and supervisory authorities
• Coordination of regulatory and/or supervisory returns
• Driving efficiency improvements across technical accounting, underwriting support, claims operations and strategic initiatives, whether through technology, process or organizational refinement

About you:

• Bachelors Degree (Undergraduate, Honours)
• Minimum 8 years relevant experience within the financial services industry, preferably insurance; previous leadership experience a must
• Proven track record in end-to-end operations management, ideally supplemented with knowledge in business services, underwriting processes and claims processing.
• Fully proficient in English (reading, written and verbal)
• Able to prioritize, plan, coordinate and monitor personal work plan to lead all aspects of multiple activities
• Attracts, selects, develops, and retains outstanding talent to meet current business needs and prepare for future challenges and growth goals
• Excellent computer skills - Microsoft Office (Access, MS Project, and Visio is a plus) 

Preferred

• Regulatory & Key Individual exams (RE5 & KI)
• Lean, Business Process Management or Six Sigma certification
• Post-Graduate Business qualification #