Operations Manager at Spur Corporation

Duties and Responsibilities

• Attend Operations meetings to discuss status reports and action plans to improve stores turnover and standards.
• Attend follow up meetings as per the minutes.
• Monitoring branded product off takes and Central Kitchens off takes.
• Ensure timeous collection of debtors.
• Ensure timeous collection of declarations and turnover listings to facilitate checking of correct turnovers declared.
• Ensure that all relevant in-store strategic intent is in place and conduct follow ups in order to ensure maximum turnover is derived.
• Ensure all franchisee fees and advertising levies are collected / paid by the 15th day of each month.

Franchisee Profitability

• Ensure that monthly financial analyses (income statements) are conducted and provide written guidance on improving net profit.
• Assist stores/area managers with the compilation of budgets and cash flows (daily / weekly / monthly).
• Ensure that all relevant in-store strategies are in place, i.e. marketing plans, monthly & weekly overhead budgets, incentives for management, ASPH strategies, staff and casuals and stock turn ratios etc.
• Spend quality time with area managers and spend time in stores to ascertain poor food cost/overhead practices and rectification thereof.

Protect the investment of the franchisees through proactive activity and maintenance of high standards

• Implement on-going follow ups on strategic intent.
• Ensure that monthly quality and hygiene report and 'C' follow ups are done within 10 days.
• Ensure that monthly service assessments and 'C' follow ups are done within 10 days.
• Training of management, casuals and staff, utilising material at the Operations manager’s disposal, e.g. videos.
• Attend Bi-monthly management meetings with owners and management, developing action plans for improvement.
• Utilise tools such as casual and management tests to determine root problems in stores.
• Arrange mystery shopper reports when necessary.
• Assist stores in post-training evaluation.
• Visiting stores to review quality of product, service and hygiene and assist when necessary.
• Demonstrating and following up of opening, 11h00 am, 17h00 pm and closing procedures.
• Organise Q-pro Audits for problematic stores.
• Implementing three (3) / six (6) month marketing plans.
• Ensure that R&M standards are acceptable.

Area Management

• Schedule training for new franchisees, staff and management.
• Assist with opening of new stores.
• Assist with upgrades, revamps & technical standards in the region.
• Ensure that the Training Centre has sufficient delegates.

Secondary Functions

• Handle customer complaints immediately.
• Ensure that all promotions and relevant promotional material are available in store.
• Collect lease agreements.
• Collect franchise agreements.
• Collect customer care cards.
• Update Extranet/ Intranet information.
• Ensure all Head Office files and administration is kept up to date and organised.

Discretionary Authority

• Provide an operations assessment grading.
• Provide a service assessment grading.
• Call a meeting between the Regional Heads and Directors/ COO in order to resolve operational problems in the store.
• Enforce buyers and suppliers nominated by our company.
• Request profit and loss statements from franchisees.
• Negotiate revamps.
• Implement strategies to improve the Brand and the franchisees position.
• Convert stores from 30 days to a COD account at Vector.
• Request Q-pro audit for the following;
• Failed hygiene audits
• Poor operational standards
• Enforce the retraining of management/casuals/staff at store level.
• Arrange mystery shopper reports.
• Draw up repairs and maintenance snag lists and ensure that they are completed by the set date.
• Debate Branded products viability.
• Organise Franchise Agreements to be signed.