Operations (Travel Specialist) at andBeyond

Closing date: 03 Apr 2024 23:59

KEY OUTPUTS:

• Constant, consistent interaction and clear communication with colleagues, agents, operators guests and suppliers, telephonically and via email.
• Managing the reservations process including handling of bookings from Confirmed to finalising, including invoicing and travel documents
• Ensuring turnaround times are strictly adhered to according to standard operating practices
• Saturday duty on a rotation basis
• Public Holiday duty on a rotation basis
• Backup for colleagues when they are away from the office
• Expanding product knowledge through attending training sessions
• Upholding the values of &Beyond; Care of the people, Care of land and Care of the wildlife

KNOWLEDGE REQUIRED:

• A good knowledge on any of the destinations that &Beyond promote within South, Southern and East Africa
• An in-depth geographical, logistical and product knowledge of two of the following regions: South, Southern and East Africa
• Good understanding of delivering excellent service to Travel Planner/guests
• An in-depth knowledge of Tourplan or a similar booking system
• A willingness and aptitude to learn
• Good organisational ability
• Lateral thinking ability
• Initiative

SKILLS REQUIRED:

• Communication skills and fluent in written and spoken English
• Organisational skills which include time management and prioritising of tasks which will require a person who likes dealing with detail
• Computer literate with experience with Word, Excel, PowerPoint and Outlook
• Web reporting portal
• Understanding of travel industry through study or work experience
• Market knowledge and how it operates
• Attention to detail extremely vital
• Working in an orderly manner to ensure that files can be continued by other Consultants when necessary
• Working knowledge of Tourplan and WETU
• Understanding of quantitative and qualitative data
• Relevant understanding of the Business to create strategy and making commercial decisions
• Sales process and methodologies
• Sales and Brand representation
• Guest/Client delight
• Teamwork and interpersonal skills
• Conflict management and resolution
• Paperless filing and Database filing and management
• Good organisational ability
• Initiative
• High energy levels needed
• Must be able to ADD VALUE
• Able to travel; flexibility in terms of working hours
• Self-driven; very responsible but fun; passionate about &Beyond
• Proactive, have a sense of urgency and be able to act quickly to resolve problems

PERSONAL CHARACTERISTICS:

• Good interpersonal skills
• Sense of urgency
• Passionate about guest delight
• Diligence and self-motivation to meet deadlines and keep on top of your job
• Willingness/ability to share information and teach and inspire others

EXPERIENCE REQUIRED:

• Must have at least 3 or more years tour operating experience
• Tourplan experience is an advantage
• Wetu experience is an advantage