Order Taker - In-Room Dining at One&Only Resorts

Job Summary

To have full knowledgeable of all One and Only outlets’ opening and closing times and have a thorough knowledge of the food & wine each provides. To provide an excellent service to our guests at all times, process bills promptly with customer satisfaction in mind.

Key Duties and Responsibilities

• Create an environment designed to stimulate all senses through personal service, amenities and experiences.
• Follow up with guests with additional services that enhance the guest experience
• Handle guest requests personally and/or refer as appropriate.
• Upsell.
• Demonstrate the department values when providing service and teamwork.
• Create a sense of ease for the guests placing an order over the phone by greeting them warmly and make them feel at home.
• Take all room service orders in a professional manner and with courteously.
• Help waiters to set for service when IRD is busy
• Monitor service load throughout shift.
• Help servers provide service during busy times.
• Monitor hall sweeps to insure proper cleanliness.
• Handle customer inquiries and complaints efficiently, professionally and in a friendly manner.
• Ensure that all SOP’S applied to room service are followed.
• Process customer bills promptly and accurately
• Ring up bills accurately and with precision.
• Process room charges immediately
• Must be proficient at handling cash, be familiar with credit/debit card procedures, and take responsibility for money at times.

Skills, Experience & Educational Requirements

• Fluent in written and spoken English, other languages a distinctive advantage
• To be able work well under pressure
• 2 year experience in a similar capacity
• To be able to communicate effectively and multi task
• Computer literate (Microsoft office)
• Experience with cash & credit card procedures an advantage.