Patient Administrative Manager at Hire Power

ROLES AND RESPONSIBILITIES:

Reporting to Unit Manager performance areas include, but are not limited to:

• Manage the entire Administration Department which includes Admissions, Pre-Admissions, Billing, Auditing, Case Management, and Credit control. Provide effective and efficient operational management to all areas within the scope of responsibility.
• Debtors Scanning and oversee all the services which include but are not limited to Security, Cleaning, Porters, Waste Management, Hygiene, Pest Control, and manage Catering.
• Month End Finance Reporting for the Directors. (Patient Admin Related)
• Non-clinical responsibilities with stock, stock management, and control.
• HIMS (Hospital Information Management System) project manager, responsible for all Admin and Finance (debtors) development and changes.
• Manage the financial audits and control processes for internal and external audits.
• Manage the Risk environment with medical aids on all risk-related issues.
• Liaison for the National Hospital Network, resolving funder and hospital queries.
• Manage the Quality Management System.
• Manage the Admin Time Cards, approve and sign off all admin salaries and leave. PAM responsible for leave approvals and rota for PAM department – salaries are to be signed off by Finance.
• Responsible for implementing patient admin policies and procedures.
• Monitor and manage revenue cycle management governance to ensure maximised revenue.
• Manage training and staff retention, develop and promote staff, conduct all admin interviews, and make appointments.
• Responsible for authorising all patient discounts, refunds, and write-off journals according to SOP’s.
• Responsible for the entire non-clinical staff’s HR processes and policies.
• Manage all administrative patient and doctor complaints, turnaround time within 8 working hours.
• Perform patient administration staff performance evaluations and rate staff according to the performance appraisal system.
• Have a thorough understanding of Funder Contracts and Billing Rules.
• Ensure professionalism, conduct, and friendliness are carried out when dealing with internal and external customers – focus on greeting and smiling thus enhancing the image of the hospital.
• Ensure continuous customer service improvement and the provision of quality service, care, and excellence in the admin department.
• Build sound, productive working relationships with key stakeholders i.e., general practitioners and specialists, media, and the community.
• Generate statistics and reports from available hospital information in order to analyse referral patterns and build a knowledge base to inform strategies and plans.
• Develop and implement marketing and communications initiatives aimed at patients, potential patients, and the local community at large. Remove.
• Provide marketing and communications support to internal hospital stakeholders as well as the national marketing and communications department.
• Provide input into the marketing and communication budget and manage the function creatively within the prescribed budget.
• Be an agent of change and be able to communicate well, on behalf of management, with all major stakeholders.
• Oversee the effectiveness of all client and patient services.
• Liaison with resident medical specialists and nursing teams.
• Maintain a high volume / level of customers in their family members and friends.
• Production of monthly, quarterly, and bi-annual patient experience reports.
• Through activities and customer relations achieve and improve quality metrics.
• Inspire positive work behaviour, and the ability to work across all areas of the business.
• Ability to work flexible hours and weekends.
• Foster an effective working relationship with service providers and with public liability.

QUALIFICATIONS AND EXPERIENCE:

• Minimum Grade 12 (Matric).
• Minimum 5 years private hospital experience in a oversight role.
• Computer literacy (Goodx, Microsoft office packages, advanced Excel).
• Must be able to work independently and use initiative to achieve set objectives.
• Financial acumen with the ability to process, analyse and interpret relevant statistics.
• Tertiary qualification related to or experience in a similar environment is highly advantageous.
• Fluent in English AND Afrikaans – essential requirement.
• Open to SA citizens with a clear criminal and credit history.
• Valid unendorsed Driver’s License is essential, with own vehicle (preferred).

IMPORTANT ATTRIBUTES

• Excellent interpersonal skills are critical, as productive relationships with stakeholders are important. 
• Analytical thinking, strategy delivery, performance through people, attention to detail, excellent time management skills, and the ability to work in a pressured and changing environment.
• Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the environment, adjusting effectively to new work structures, processes, or requirements or to work within a new culture. Makes efforts to better understand changes, Approaches changes, and newness positively, and adjusts behaviour.
• Building Customer Loyalty; Effectively meeting customer needs, building productive customer relationships Taking responsibility for customer satisfaction and loyalty, using key principles, acknowledging the person\Clarifies issues at hand, Meets or exceeds needs, confirms satisfaction, Takes the HEAT.
• Managing Work: Managing one’s time and resources to ensure that work is completed efficiently, establishes priorities, prepares, develops schedules, leverages resources, and stays focused.
• Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small, showing concern for all aspects of the job, accurately checking processes and tasks, and being watchful over time. Follows procedures, ensures high-quality output, takes action.
• Work Standards: Setting exacting standards of performance for self and others, assuming responsibility and accountability for the successful completion of assignments or tasks, self-imposing standards of excellence rather than having standards imposed. Sets standards for excellence, ensures high quality, takes responsibility, and encourages others to take responsibility.
• Worked with complex teams to manage efficiencies, motivate, and lead change.
• Problem-solving, analysis, and judgment.
• Resilience and engaging diversity.
• Verbal and written communication and presentation.
• Influencing and having energy. 
• Excellence orientation, ethical behaviour, Building relationships, and customer responsiveness.
• Organisational and industry awareness.