Payroll Support Consultant at LabourNet

• We are currently looking for a Payroll Support Consultant to assist clients in implementing efficiencies in their payroll processes, providing support for day-to-day payroll-related queries, and maintaining a solid relationship with clients.
• You have the opportunity to improve compliance in this position.
• Looking at the challenges the world is facing today LabourNet’s purpose has never been more relevant. So, whatever your role, if you share our passion for compliance, you’ll be working towards creating a better and fairer future for all.

You are responsible for Inclusive of, but not limited to:

Client Resolution:

• Understand client system setup and configuration.
• Resolve client queries on products and software, providing effective solutions within SLA.
• Troubleshoot issues in a centralized environment.
• Maintain communication with clients, updating details, and managing incidents.
• Build and maintain professional relationships with key client individuals, supporting actions, and junior support consultants when necessary.

Development and Competence:

• Stay updated on system functionality and legislative changes through self-development.
• Keep informed about People's Best Practices and legislation.
• Develop competency and skills of the team through learning sessions and knowledge transfer.
• Contribute to internal training efforts and serve as a mentor for other support consultants.
• Ensure alignment with career path requirements.

Product Quality:

• Efficiently book client appointments and obligations, recording interactions accurately and timely.
• Close appointments accurately based on client satisfaction.
• Adhere to SDLC sign-off processes and SLAs, supporting the LabourNet Group product offerings.
• Confirm and ensure correct billing within the client journey if applicable.
• Maintain product quality standards and actively identify and implement process improvements within the support team.

Qualifications and Experience Required:

You'll need a customer-first mindset and the following skills to succeed in this role:

Qualifications:

• Tertiary Qualification within payroll, tax, software implementation, and consultation within the HRIS environment is required.

Experience Required:

• Any experience within the payroll software support channel will be advantageous.
• 2 years experience within a payroll software environment, understanding payroll-related software and legislation.
• 1 year + experience within a payroll support environment would be advantageous.
• 1-2 years’ experience in payroll implementation/configuration would be advantageous.