Principal Account Manager - Durban at RCL Foods

• RCL Foods is seeking a Principal Account Manager to join the Vector Logistics Division. The role will be based in Durban and will report to the Customer Executive Principal.
• RCL Foods entrusts the Principal Account Manager with relationship management with key principals to ensure accounts are retained and that day-to-day operational queries are managed effectively; To help grow business in the principal channel through expansion of services to customer base; To maintain profitability of key accounts; and drive supply chain efficiencies to the benefit of both the customer and Vector ensuring the establishment of long terms strategic partnerships.

Minimum Requirements    

• Bachelor’s Degree or similar.
• 3 years account or general administration experience preferably in a FMCG environment.
• 5+ years supply chain experience.

Duties & Responsibilities    
Set customer strategy

• Set strategy for individual customers based on group and customer objectives.
• Obtain sign off across the business on customer strategy.
• Implement key KPI’s in line with strategy.

Relationship Management

• Set key KPIs for customers in line with business strategy.
• Review customer KPIs monthly ensuring customer and Vector compliance to key KPIs.
• Drive opportunities to build strategic partnerships through the identification of opportunities for collaboration.
• Manage internal business functions against agreed KPI’s.
• Manage customer queries and concerns as and when they occur.

Business Development

• Identify opportunities for expansion within existing principals.
• Match Vector business capabilities to principals’ needs through identifying service solutions
• Guide commercial discussions with team and negotiate commercial agreements.
• Implement rate reviews and increases as and when needed to ensure management of principal profitability.

Drive Supply Chain efficiencies

• Work cross functionally with supply chain to deliver efficiencies through negotiation with customers on agreed efficiencies.
• Build relationships between Supply Chain and the customer to ensure that the customers Supply Chain is optimised.
• Actively drive the S&OP process with the principal to manage key cost drivers such as stock cover, SKU cover etc.

Self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritising, and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.

Closing Date    
2023/06/07