Principal Clerk (Mobile Unit) - Durban at eThekwini Municipality

Job Purpose    

• Applies customer care principles to provide information and guide understanding of consumers and the general public on a wide range of municipal services and procedural requirements.

Key Responsibility Areas    

• Attends to queries/enquiries and makes information available on a broad range of municipal services and service delivery processes (e.g. town planning, engineering, community, financial, etc).
• Receives payment against services rendered from the Public.
• Attends to customer requests for the reservation of municipal facilities or service delivery related issues.
• Processes information and collates and checks documentation for submission to relevant departments in respects of applications, claims or other related submissions.
• Prepares activity related reports on the status and attends to recordkeeping requirements.
• Assumes responsibility for driving and maintenance of the Mobile Unit.

Competencies    

• Attention to Detail
• Ethics and Professionalism
• Organisational Awareness
• Planning and Organising
• Business Processes
• Use of Technology
• Interpersonal Relationships
• Communication
• Client Orientation and Customer Focus
• Action Orientation
• Resilience
• Change Readiness

Essential Requirements    

• Grade 12 (NQF Level 4) or equivalent.
• Valid motor vehicle driving license.
• Valid Public Drivers Permit (PDP).
• 2 years relevant experience.
• Computer Literacy.

Preferred Requirements    

• Grade 12 (NQF Level 4) and an Administrative Certificate.
• 3 Years relevant experience.

Special Conditions:

• The ability to communicate and comprehend in specific official languages (IsiZulu and English) as
• specified by the Department on appointment.
• Physical Requirements:
• Individual to be physical fit to drive the mobile unit and carry associated equipment.