Procurement Coordinator at OneDayOnly

About You

• You’re the kind of person who treats late deliveries like a major crisis. Armed with spreadsheets, supplier follow-ups, and a suspiciously organised inbox, you thrive on keeping orders moving, solving chaos before it escalates, and making supply chain magic happen behind the scenes. You’re equal parts relationship-builder, problem-solver, and professional chaser of “just following up” emails.

Responsibilities:

• Establish, monitor, and enforce supplier delivery SLAs, with a strong focus on OTIF (On-Time In-Full) performance.
• Proactively identify supply chain risks and implement mitigation plans to protect delivery timelines and business operations.
• Coordinate with suppliers and internal stakeholders to ensure smooth order execution and timely resolution of operational bottlenecks.
• Investigate and resolve supplier-related discrepancies, including delivery, pricing, quantity, and operational issues.
• Manage supplier escalations and ensure resolutions are achieved within agreed timelines.
• Take ownership of high-risk or urgent orders, ensuring proactive communication and effective prioritisation based on business impact.
• Drive supplier accountability to meet operational expectations, service standards, and delivery commitments.
• Monitor and track supplier performance metrics, including delivery accuracy, responsiveness, and issue resolution.
• Conduct regular supplier performance reviews and follow-ups to address recurring challenges and improve service delivery.
• Work collaboratively with Sales, Warehouse, Customer Service, and Finance teams to resolve procurement and supply chain issues efficiently.
• Prepare and present reports on supplier performance, SLA adherence, risks, and improvement initiatives.
• Identify opportunities for process improvement to enhance operational efficiency and customer satisfaction.
• Maintain strong supplier relationships to support long-term collaboration and operational success.

Experience and Qualifications:

• Grade 12 certificate; relevant diploma or qualification in Procurement, Supply Chain, Logistics, or a related field is advantageous.
• 3–5 years’ experience in procurement, supplier coordination, vendor management, or supply chain operations.
• Strong understanding of procurement best practices and supply chain management principles.
• Experience managing supplier performance, SLAs, and operational escalations.
• Knowledge of e-commerce or retail supply chain environments is advantageous.
• Strong negotiation and stakeholder management skills.
• Excellent verbal and written communication skills, including professional email and phone etiquette.
• Strong analytical, problem-solving, and decision-making abilities.
• High attention to detail with strong organisational and prioritisation skills.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Demonstrated computer literacy and proficiency in relevant systems and reporting tools.
• Strong relationship-building skills with the ability to drive supplier accountability and collaboration.