Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
The hearX Group offers the world's first clinical smartphone hearing test solutions. Our award-winning products are used in over 25 countries. Our aim is to impact on an individual, community and global level by creating sustainable, smart solutions for hearing health for everyone.
Job purpose:
Product Experts provide high-quality first-line support and remote care to hearX USA customers. They maintain high customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails, and text messages. Product Experts ensure that prospective customer callers are assisted with the information they require/desire and process the sales on the new customer’s behalf. They also ensure that customers’ devices are operational and that the customers understand how to use and maintain their hearing aids.
Minimum Requirements
Education
Matric (essential)
Experience
Required nature of experience
Skills and Knowledge (essential)
Other:
Key Performance Areas, Weights and Objectives
Sales
Customer Support
Customer Experience
Continuous Improvement
Quality Management and Data Security (QMS, HIPAA)
Build your CV for free. Download in different templates.
Join our happy subscribers