Product Owner: Platform at Clickatell

Purpose

• We are seeking a pacesetting Product Owner to join our Product management team. With guidance from the Snr Product manager the Product Owner will be responsible for defining, prioritizing, and communicating product requirements to ensure the delivery of high-quality software solutions that meet customer needs and business objectives. The ideal candidate will have experience in software development and a strong understanding of Agile methodologies. The role will specifically focus on delivering features and functions on our common services platform. This role will also have a collaborative partner from the Clickatell portals team (Front end).

We Do The Right Things

Responsibilities of the Role

Product Ownership:

• With input from the Snr Product Manager and other stakeholders define and prioritize product features and requirements based on customer feedback, business objectives, and market trends
• Create and maintain a product backlog that effectively communicates the development team's priorities and ensures timely delivery of features
• Collaborate with stakeholders to ensure alignment on product vision, roadmap, and feature prioritization
• Work with development teams to ensure clear understanding of product requirements and ensure successful delivery of product features
• Continuously monitor and analyze user feedback and product usage data to inform future product development
• Act as the primary point of contact for all product-related inquiries and communicate product updates to relevant stakeholders
• Facilitate Agile ceremonies (e.g. sprint planning, daily stand-ups, sprint reviews, retrospectives) to ensure successful delivery of product features
• Work closely with cross-functional teams (e.g. Architects, QA, engineering) to ensure effective collaboration and timely delivery of product features
• Provide leadership and mentorship to the development team to ensure adherence to Agile principles and best practices
• Monitor and report on key performance indicators (KPIs) to ensure successful delivery of product features

Documentation Management:

• Own the design of product requirements and subsequent successful delivery of the requirements.
• Design and create process documentation required to help collaboration in our expanding organization.

We Are On A Learning Journey

Requirements of the Role

• Bachelor’s degree in Computer Science / Engineering or Business degree / diploma (BBA, MBA, Business Analysis certification)

Work experience:

• 3+ years’ as Business Analyst or Solutions Architect in an Agile environment
• 3+ years’ building software products
• Working in Communication platform as a Service is preferred (CPaaS)
• Working with Agile Methodology, SDLC and Sprints
• Building and managing a product roadmap
• Reviewing and analysing software industry data.
• Working with project management tools such as JIRA, Confluence, or Asana is preferred

A Bit About You:

Behavioral competency requirements of a Pacesetter:

• Cultivating Talent: Actively drives the development of skills and strengths within the team, and recognizes achievements. Coaches the team on procedures, technical issues and priorities. Leads and contributes to a positive team environment with open communication and clear goals. Listens to team members’ feedback and resolves any issues or conflicts.
• Managing Resources: Manages resources optimally by making the right decisions that impacts how resources are used and for what benefit. Accurately estimates, forecast, projects, and monitors available levels of relevant resources and makes the right calls.
• Expert Exchanges: Seeks and communicates insights. Acts as access point for information within their team and throughout the organization, and ensures sharing of key learnings. Prepares and presents reports, and updates advising on performance and capacity.
• Risk Mitigation: Resolves problems that are relatively complex and drives decision-making processes. Systematically processes key factors when resolving conflict, managing risk, ensuring compliance and addressing quality concerns.
• Foster Teamwork: Builds relationships and influentially engages across teams to elevate performance. Facilitates brainstorming that delivers the best solutions. Encourages an inclusive culture where voices are heard and being open-minded is valued.
• Emotions and Performance: Puts effort into managing the link between emotions and performance that helps others do their best work by increasing self-awareness and reducing blind spots. Fosters a safe environment where others feel comfortable to take smart risks and build relationships.
• Drive Execution: Develops tactical plans that support the strategy and plans the detail of the projects, activities, and resources to deliver the goal.
• Coordinating Activity: Develops and manages processes conceptually and technically. Plans, monitors work, and accurately reads situations to course correct and ensure expectations are met.
• Navigating Change: Delivers change by bringing the team together, aligning their work and navigating them through the process. Stays on track by being optimistic and focusing on what is in their control. Executes by getting the right things done by the right people to deliver results.
• Driving Performance: Relentlessly reviews dashboards, systems, KPIs, procedures, and processes, and drives the team’s performance to incrementally improve results. Ensures processes are effective while aligning to best practice and increasing value.