Product Support Lead at Enaex Africa

DUTIES/RESPONSIBILITES - Include but not limited to:

• Facilitate opportunities to maximise the impact of MTi and Enaex products
• Unlock synergies in the region from knowledge sharing to identify low hanging fruit for early profitable business growth
• Provide Sales and Technical support for the MTi product line and assist in the development of region relevant marketing tools
• Look for opportunities to growth the product portfolio starting with Enaex sites. Communicate new product ideas/improvements with Australian Product Dev Team
• Engage and lead customer-facing activities driving sales to include customer presentations, sales and necessary support of key accounts.
• Provide technical, application & sales support, to both Enaex site teams and customers including providing product knowledge for customers at client sites
• Gain a strong understanding of the customer's requirements and application needs on a technical level so as to ensure the most suitable solution is being proposed
• Resolve customer technical issues to high customer satisfaction
• Identify likely areas of emerging MTi products and propose application solutions to product management
• Develop case studies for technical presentations at industry events or for marketing purposes to solicit similar business
• Build and foster strong customer and supplier relationships
• Record and communicate customers pain points as well as maintaining the customer data in CRM that MTi and Enaex rely on for decision making
• Comply with WHS/OHS responsibilities as defined by Enaex and MTi Group WHS/OHS Responsibility Matrix in the Safety Management Plan

Requirements

SKILLS & EXPERIENCE:

• Experience in sales to mining customers with an understanding of open pit and underground mining
• Strong technical background, with developed knowledge of products and markets within the mining industry
• Highly developed communication and inter-personal skills with the ability to write technical reports in English
• Experience Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
• Motivated and committed to excellent customer service Excellent written and verbal communication skills
• Strong initiative with the ability to work autonomously. Must be and experienced traveller prepared to work out in the field.

QUALIFICATIONS:

• Degree or Diploma (3 Years) with (Mathematics and Engineering Science)
• 3 to 5 years related experience Opencast/Underground Blasting Certificate Current driving licence