Programme Manager - Gqeberha at Continental

Job Description

• Develop Value Proposition / Offer - Contribute to the development of the business offer for Car Services within the Franchise model. Identify and develop the products and services in the value proposition/offer. Define the standards and minimum requirements of the value proposition. Design and create the required training and support packages that support the success of the value proposition. Identify and secure the relationship with affiliate partners to supply product, expertise and resourcing to support offer, contract via Service Level Agreements.
• Programme Management - Drive the implementation and operationalising of the value proposition/offer within the Franchise network. Prepare the conceptual support package for the promotion of the value proposition, and work in collaboration with Marketing team to design presentations and marketing collateral. Monitor, track and evaluate the adoption of the value proposition / offer. Implement corrective and improvement measures where required.
• Partner relationship Management - Responsible for managing the relationships with Partners affiliates and Franchisees to support the execution of the Value Proposition. Provide direct and indirect support to the members of the triparty relationship to ensure efficient operations. Monitor Partner and Franchisee performance, via regular business reviews and store audits and implement agreed upon actions to remedy or improve performance within the scope of the franchise agreement.
• Contracting - Manage the Service Level Agreements with all the suppliers and ensure adherence to and continuously improve where necessary.
• Competitor Analysis.
• Budgeting, Forecasting, Business Plans - Create the budget, Oversee the Collection and distribution of Rebates.
• Training Offer - Coordinate the Suppliers with dealer training requirements on their products and services. Create and maintain a central tracker of all training activities on a central database of dealer competencies and levels of accreditation.

Qualifications

Education / Certification

• Relevant Tertiary Qualification in related business area. 

Professional Experience

• Minimum 5 years Tyre retail experience which include Non tyre related products and services.

Project and/or Process Experience

• Experience with Roll out of concepts and change management.
• Experience with project management.