Project Manager: Professional Services at Clickatell

We Do The Right Things- Responsibilities of the Role

• Manage deployment/integration activities for key, mainstream customers from contract to launch.
• Manage different types of projects and activations by developing project plans and ensuring optimal utilization of all tools to track progress and monitor roadblocks.
• Establish all project requirements and ensure compliance to all timeframes and prepare appropriate presentations for all customers.
• Coordinate all activities, both internal teams, customer teams and (when appropriate) third party (external) teams.
• Measure, control and report on all project activities related to milestones and budgets.
• Identify key weaknesses and failure points in current project implementation plans and spearhead process improvements towards best practice
• Guiding customers through required implementation processes and act as focal point for project communications. Ensure successful deployments to consumer usage.
• Managing issue escalation and resolution processes on behalf of the customer

Requirements

We Are On A Learning Journey- Requirements of the Role

• Tertiary qualification in a relevant field (project management or systems development) or relevant field experience.
• Work Experience
  • 3+ years of software implementation project management experience in a fast paced, high-growth organization
  • Working with high profile customers in a project management capacity
  • Implementing and successfully managing projects or initiatives
  • Experience with payments, telecoms or fintech environments in a SAAS architecture will be an advantage.
  • Knowledge of different deployment methodologies is a requirement.
• Proficient Knowledge and Ability (this means that you know your stuff)
  • Ability to understand business requirement specification documentation
  • Jira and Confluence proficiency with understanding of MS suite of products
  • Ability to work with stakeholders at different levels across cultural and time zone barriers
• In-Depth Knowledge and Ability (this means that you are the “go-to” person)
  • Project management tools and best practice for enterprise solution implementation
  • Expert ability to handle high profile customers and complex technology projects