Property Utility Manager - Southern Suburbs at Faircape Group

Duties include but are not limited to the following:

Attend to email requests

• Attend to customer queries that pertain to their consumption and charges. 
• Attend to email queries and requests from various Portfolio Managers or internal departments.  
• Provide special billings when requested via email.
• Provide prepaid vouchers when requested

Smart Meter Management Systems

• Extract building’s billing information from the systems for monthly billing
• Extract relevant information from the system to assist with billing queries or investigations e.g. meter details, data and / or graphical representation of consumption
• Manage administration  

Municipal Account Administration

• Maintain record of monthly municipal invoices of buildings responsible for and that all billing schedules are completed as per templates and sent to the billings department as per due date
• Obtaining municipal invoices when not received
• Analysis and verification of municipal invoices and compiling reconciliations
• Attending to, and resolving municipal queries
• Submitting water meter readings to CoCT when readings are estimated

 Prepaid Vending System

• Prepaid meter registration
• Generating prepaid tokens on request
• Meter replacements on vending system
• Extracting various prepaid reports from the system
• Issuing replacement & engineering tokens when requested 

Minor financial reporting and budgets - recons

• Monthly Recon reports of all buildings responsible for water and electricity utility management
• Investigate and report on variance and discrepancies flagged in recon reports
• Budget forecast when required
• Ad Hoc calculations , reports when required
• Ensure billing increases are sent to the invoice department for adjustments.
• Ensure all new contracts are loaded for invoicing

 General Administration

• General administration duties, filing, checking of invoices, checking that all contracts are signed and all billing is as per contract etc when requested

Qualifications:

• Matric
• Financial qualification advantageous

 Experience and Knowledge:

• Proven experience in the utility management field
• Knowledge of tariffs and their application
• Knowledge of metering methodology and systems highly advantageous
• Relevant experience in a similar role

Skills and Attributes

• Computer literate (Google Docs preferable)
• Excellent communication skills (verbal and written)
• Excellent interpersonal skills
• Understanding of financial reporting, budgets and recons 
• Analytical and problem solving skills
• Ability to work in a highly pressurised environment
• Able to work independently and within a team
• Customer service orientated
• Deadline driven
• Attention to detail