PS Manager at NCR Corporation

Responsibilities include:

• Coordinate and make sure all the necessary infrastructure is in place to allow the team to work and maintain high productivity.  Examples of such infrastructure include laptops, working environment, technical training, access to systems and tools and so on.
• Coordinate and make sure the local ATM lab is fit for purpose, that is – identify and source the ATM models necessary to support the business, make sure they are in working order and coordinate maintenance and support when required.
• Coordinate the hiring process, interfacing with the Talent Acquisition team to identify candidates, book interviews and facilitate the entire process on behalf of the team.
• Facilitate and resolve when possible all personnel and human resource issues impacting the team.  Escalate to the line manager when necessary.
• Interface with the country organizations to understand and forecast demand for the local team. Coordinate resource allocation with the team members and line manager. 
• Engage with and make sure the country organization are satisfied with the services provided by the local team.  Resolve any issues that impact their satisfaction.  Escalate any issues that cannot be resolved.
• Ensure team compliance to internal processes, such as PSA, attendance, and so on. 
• Collect and use cost, utilization, schedule fidelity and other business KPIs to measure team performance. Act and make changes where necessary.  Escalate when needed.
• Identify and implements process improvements.
• When required, travel to customer sites (usually for no longer than one week at a time) and work with customers on project related activities.
• Communicate with internal and external stakeholders. Participate in cross-functional collaboration within the organization.

The Ideal Candidate will:

• Have excellent written and verbal communication skills (English is essential)
• Have excellent teamwork and collaboration skills
• Have good technical background in software engineering and understanding of banking domain
• Have previous experience forming and leading highly productive SW development teams
• Have good understanding of Software Development and Quality Assurance best practices
• Have Project Management experience and good understanding of PM principles
• Be a self-starter, able to use his/her own initiative to get things done
• Be reliable, enthusiastic and have a ‘can-do’ attitude towards achieving the team’s objectives.
• Be passionate about technology and how it can be used to “make the everyday easier”.
• Be passionate about Continuous Improvement
• Lead by example

Basic Qualifications:

• Bachelor’s Degree in Computer Science, Engineering or related field
• Minimum 5 years of experience as a team leader or equivalent role
• Availability to travel within Europe (up to 20% of the time, usually for short durations, no more than one week at a time)

Preferred Qualifications:

• Experience with software development, in particular of mission critical, event driven, fault tolerant software systems
• Experience with the development of self service applications and relevant standards (CEN-XFS, EMV, PCI, ISO-8583 and so on)
• Experience operating in an Agile development environment and familiarity with Scrum
• Previous experience operating as a Scrum Master. Certified Scrum Master (SCM) and/or Certified Scrum Product Owner (CSPO)
• Project Management experience.  PMP, Prince2 or equivalent certification.
• Ability to speak other European languages