QA Assessor - Umhlanga at Ignition Group

The detail:

Monitoring

• Daily Monitoring via telephonic call assessments of sales/non-sales calls from agents.
• Ensuring that the sales agents comply with sales policies and procedures.

Risk Management and Compliance

• Facilitate risk management in terms of identifying issues where misleading and possible claims against the company arise.
• Eliminate cancellations and returns/escalations by providing accurate and relevant feedback to relevant stakeholders.
• Confirmation of compliance requirements per client business rules.

Requirements

Are you this person?

• Do you have a Matric and/or tertiary qualification?
• Are you willing to work flexible shifts, dependent on operational requirements?
• Do you have Customer Care/ QA experience?
• Are you as fanatical about attention to detail as we are?
• Target and results-driven, excellent communicator (English) and listener, good time management and patience – does this sound like you?