Fresh Roles at Ignition Group

Description

• Act as first point of contact by dealing with correspondence and phone calls on the Executive’s behalf.
• Manage and coordinate electronic diaries to ensure maximisation of the Executive(s) time.
• Organise meetings and appointments, controlling access to the Executive(s).
• Maintain office supply inventory and any other supplies as required.
• Prepare, complete and submit expense claims and expensive reports on behalf of the Executive(s).
• Record, produce and distribute minutes of meetings and follow up on outstanding items.
• Prepare meeting agenda.
• Reminde the Executive(s) of important tasks and deadlines.
• Implement and maintain procedures and/or administrative systems.
• Coordinate and arrange travel for the Executive(s).
• Develop relationships with internal administrative staff to facilitate meeting planning and scheduling.
• Coordinate with Executive’s direct reports to gather and distribute information.
• Assist with refreshments, catering arrangements, parking requests, and managing boardroom bookings.
• Research, prioritize and follow up on incoming issues.
• Manage internal and external correspondence on behalf of top and/or senior management.
• Schedule appointments, maintain an events calendar, and sending reminders.
• Draft, copy, format, scan, fax documents and minute taking.
• Adhoc document support (following up on documents).

Requirements

• Matric
• Secretarial and/or Office Administration Management Diploma
• At least 2 – 4 Years in a similar capacity, supporting more than one Executive
• Extensive experience creating documents and spreadsheets, using MS office 365
• Trustworthy with impeccable moral standards
• Excellent attention to detail
• Excellent verbal and written communication skills and a service-oriented aptitude
• Demonstrate a positive attitude towards work and can manage assigned job processes
• Able to cope well under pressure and extremely organised
• Display the required level of confidentiality, discretion and professionalism when dealing with sensitive information
• Excellent interpersonal skills and can interact with a variety of internal and external stakeholders across all levels in the organisation
• Willingness to work long and irregular hours
• Demonstrate agility and flexibility in response to changing priorities and needs
• Resourceful in ever-changing situations
• Display an proactive approach to work — anticipating the needs of others before anyone else
• Demonstrate a positive attitude towards work and can manage assigned job processes
• Ability to get the message across with a desired effect 

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The detail:

Monitoring

• Daily Monitoring via telephonic call assessments of sales/non-sales calls from agents.
• Ensuring that the sales agents comply with sales policies and procedures.

Risk Management and Compliance

• Facilitate risk management in terms of identifying issues where misleading and possible claims against the company arise.
• Eliminate cancellations and returns/escalations by providing accurate and relevant feedback to relevant stakeholders.
• Confirmation of compliance requirements per client business rules.

Requirements

Are you this person?

• Do you have a Matric and/or tertiary qualification?
• Are you willing to work flexible shifts, dependent on operational requirements?
• Do you have Customer Care/ QA experience?
• Are you as fanatical about attention to detail as we are?
• Target and results-driven, excellent communicator (English) and listener, good time management and patience – does this sound like you?

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Description

• Provide HR policy and procedure guidance.
• Support the design, development and execution of full cycle recruitment plans and talent sourcing strategies.
• Analyse trends and metrics in partnership with the HR group to develop solutions, programs and policies.
• Provide HR related advise across the generalist range of the role.
• Proactively support the implementation of the company’s people plans by working with internal stakeholders to develop a culture of responsibility and accountability for front line human resources management and embed a performance culture.
• Contributes to the design and implementation of strategies relating to the recruitment, development, engagement and general HR support of employees in the area of responsibility and/or stakeholder group.
• Manage and deliver complex HR projects across the company within specific timeframes.
• Act as a consultative business partner to the assigned stakeholder group by advising them of trends in HR practices, the labour market and general developments that could impact on the human resources in the area of responsibility.
• Contribute to the development of progressive HR policies, processes and plans to drive continuous engagement and embed a performance culture across the organisation.
• Assist with organisation transformation and change programmes.
• Provide strategic advice and ongoing support on employee relations issues, dispute resolution and industrial advocacy including managing escalated or complex cases.
• Support the creation of effective employee relations, retention, and rewards programs.

Requirements

• Bachelor’s degree in HR Management or similar qualification.
• Human Resources Professional certification.
• Proven experience delivering and implementing innovative HR solutions that meet company needs.
• Experience with operational and strategic HR service delivery.
• Experience implementing workforce plans that reflect organisational/departmental need.
• Proficient in HR technologies including experience in HRIS, and E-recruitment systems.
• Extensive experience with HR metrics.
• Experience leading and delivering complex people projects and initiatives with specific deadlines.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Working knowledge of multiple human resource disciplines, including compensation practices, organisational diagnosis, employee and union relations, diversity, performance management, and relevant employment laws.
• Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations.
• Maintains a clear and detailed knowledge of the industry trends, best practices, and labour legislation.
• Ability to develop HR policies and procedures that meet company needs.
• Ability to work effectively and maintain resilience in a changing environment.
• Strong relationship management and demonstrated collaborative skills in working with internal and external business leaders and stakeholders.