Quality Assurance Manager at Fidelity Services Group

About the Role

• We are seeking an experienced Quality Assurance Manager to lead our quality assurance initiatives. This role focuses on developing, implementing, and maintaining quality assurance standards and procedures, ensuring that our products meet regulatory compliance and customer expectations.

Key Responsibilities

• Develop and execute quality assurance strategies and Quality Management System (QMS) to ensure product quality and compliance with industry standards
• Oversee the planning and execution of quality audits, risk assessments, and compliance reviews.
• Collaborate with cross-functional teams to identify areas for quality improvement and lead corrective actions.
• Manage and mentor a team of quality assurance professionals, providing guidance and support for their career development.
• Analyze quality metrics and data to prepare reports for senior management, highlighting trends and areas of concern.
• Lead root cause analysis for quality issues and drive the implementation of preventive actions.
• Stay up-to-date with industry regulations and ensure that quality control procedures align with best practices.
• Facilitate training sessions for staff on quality assurance processes and standards.

Requirements

• Proven track record in quality assurance management or a similar role within a regulated industry.
• Demonstrable experience in developing and implementing quality management systems and standards.
• Strong analytical skills with the ability to interpret complex data and metrics.
• Excellent communication and interpersonal skills for effective collaboration across teams.
• Proficiency in quality assurance tools and methodologies, including quality audits and process improvement techniques.
• A degree in a relevant field (e.g., Engineering, Quality Management, or Business Administration) is essential.

Preferred Qualifications

• Certification in Quality Management such as ISO 9001, Six Sigma, or similar frameworks.
• Experience with compliance-related frameworks and regulatory requirements in our industry.
• Familiarity with automated testing tools and methodologies.
• Previous experience in leading quality assurance projects.