Receptionist - Midrand at Civil Aviation Authority (SACAA)

Overall, Purpose of the Job

• Receive and efficiently direct the clients accessing the SACAA to the required service area. 

Front line

• To provide a friendly and efficient front-line service for the SACAA and its clients, by greeting, directing and assisting them get service.

Administrative Duties

• Receiving and recording of all documentation, mail and parcels delivered at the reception. 
• Ensure that documentation received is dispatched daily through the normal processes. 
• Review and record any documentation that is not collected for action within 24 hrs and report it to the Manager: Customer Relationship Management for further action

Emergency and Security Protocols

• Notify appropriate personnel of emergency/crisis situations or unusual behaviour or condition of clients in terms of OHS Act and Security protocols.

Training of Entry level Client Services Officers

• Train entry-level front-line receptionist to enable them to perform all aspects required in terms of their key performance areas. 

Requirements
Education

Minimum Requirements

• Grade 12

Ideal

• Post Matric Certificate in Customer Relationship Management / Public Relations / Communications / Frontline

Experience

• 2-5 Years in Client Services or Receptionist experience

Closing date: 21 June 2023