Regional Admin Manager - Vaal at Fidelity Services Group

About the Job

Introduction
Job Purpose:

• The incumbent will lead a team of sales and technical coordinators in support of district activities. This role supports the broader district team in execution of their duties by enabling administrative effectiveness Across a variety of processes.
• The position is also a customer facing position and it is expected that the incumbent Assist the district staff and other matrix functions in the resolution of customer queries and complaints.
• The role requires the incumbent to ensure compliance to Fidelity ADT policies and procedures with a view to continuously Improve their service to both internal and external customers.

Minimum Requirements
Minimum qualifications and experience:

• 3-year Diploma or Degree; and
• 2-4 years managerial.

Behavioural Competencies

• Excellent attention to detail;
• Excellent communication & writing skills;
• Exercise initiative;
• Must be efficient, accurate and have a passion for service excellence;
• Drive for results;
• Organised;
• Building effective teams;
• Interpersonal savvy;
• Motivating others;
• Problem solving;
• Meeting deadlines; and
• Continuous Improvement.

Job Specification
Main duties & Responsibilities
Efficient and effective management of sales and technical processes for the branch, including but notlimited to:

• Sales lead processes;
• Sales paperwork submission to OTC;
• Technical installation bookings;
• Stores picking slip processes;
• National Key account processes - technical;
• Technical dealer processes;
• Technician quote processes;
• LSS processes;
• Ensure maximum productivity of technical and sales administration resources;
• Direct people management of sales and technical coordinators; and
• Complete all necessary paperwork for the successful recruitment of terminated staff or newpositions;
• Managing regional payroll processes; and
• Managing regional Capex processes.which may become available:
• People management, including all HR related Issues and staff development;
• Identify training and development needs among staff and coach accordingly; and
• Work closely with the staff members to identify and solve queries.

Managing matrix SLA's:

• Action any specific SLA requirements for district;
• Hold functional teams accountable for delivery on SLA terms;
• Proactively establish and maintain effective working team relationships with all supportdepartment;
• Customer complaint handling;
• Take ownership of escalated queries, ensuring resolution and follow up with customers;
• Assist District Manager and district staff to resolve complaints in an effective and efficientmanner; and
• Ensure required EHS standards and targets are communicated, executed upon, and achieved.