Regional Data Centre Manager - Gauteng at Teraco

MAIN FUNCTIONS OF THE JOB

Data Centre Management

• Continuous evaluation of global best practices and share knowledge across all DC teams
• Mentor Data Center Managers in order to ensure a smooth operation of the facility
• Manage working methods to ensure that all SLA and MSA’s are achieved
• Analyse working ways to highlight gaps and implement processes/procedures/methods/efficiencies to improve performance
• Manages escalated support cases and leads appropriate internal technical resources and/or 3rd party vendors to resolution
• Participate in important negotiations with key stakeholders and assist in negotiations with difficult customers
• Ensure the effective management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime, 99.99% mechanical uptime and 99.99% cabling infrastructure uptime.
• Active participation in new data centre builds or expansions
• Ensure that all critical components are monitored and that alerts are actioned with urgency
• Ensuring comprehensive Root Cause analysis are completed for all incidents/outages
• Ensure that records, drawings and schematics of the data centre environment/s are maintained and centrally stored
• Develop and implement action-orientated monthly reports
• Explore opportunities for partnerships across other regions and business areas
• If H&S incident occurs, act in capacity of Incident Investigator and compile report for distribution on internal system and to Department of Labour
• Aid in measuring contractor performance, weekly, monthly & quarterly meetings
• Quick responses to potentially critical situations
• 3rd party vendor management and service delivery
• Active involvement in network, physical and cyber security matters
• Conduct service forums/reviews, hosting key stakeholders
• Find ways to automate and innovate

Compliance, Audit & Risk

• Ensure compliance is maintained incorporating industry best practices
• Ensure data centre facilities best practices are enforced, maintained and improved
• Ensure data Centre cleaning standards are enforced and maintained
• Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline/RFS
• Risk identification and mitigation
• Ensuring adherence to all relevant standards and policies
• Active involvement in all audits
• Ensure that inter-departmental OLA’s (Operational Level Agreement) are met
• ESG and related actions are executed and closed

SKILLS REQUIREMENT

Finance

• Develop, manage the regional budget and also provide input and make recommendation on the budget
• Budgetary reporting
• Timeous approval of purchase orders and invoices

Leadership

• Innovate and make decisions on your own, but also know how to take direction when it is given
• Ability to work in a highly collaborative environment including ability to influence and establish effective networks
• High-level of Emotional Intelligence (Influencing skills, Interpersonal awareness, Resilience and Composure).
• Active involvement with staff onboarding
• Guide and develop staff by working with HR to ensure skills, training and performance requirements are met
• Defining of personal development plans for direct reports including training plans
• Defining of measurable KPI’s for direct reports
• Support and adherence to BEE targets when onboarding new resources
• Diversify skills across the various teams while mitigating risks of key-man dependencies
• Excellent communication skills and ability to interact professionally with a diverse group of clients, colleagues and staff
• Interact with all levels of the organization in a professional, and tactful manner
• Provide guidance and mentorship to direct and indirect reporting staff
• Ability to create, manage and develop a team remotely
• Attending weekly team meetings in order to provide guidance and to communicate points from Operations Management meeting downstream

Administrative duties

• Ensuring compliance with internal policies and regulations
• Change and incident management
• Ensure adherence to all established guidelines and management practices for employees
• Occupational Health and Safety responsibilities
• Reporting accurately, as per agreed format, quality and timelines
• Outstanding organizational skills, ability to prioritize effectively, and experience with technical project management
• Ensuring All Incident Reports (Client & Non-Client) are updated, grammatically correct and ready for distribution and signed off daily

Client satisfaction

• Work with internal and external stakeholders to align the business towards providing services that enhance client service and client retention
• Ensure client satisfaction by providing an optimal level of customer service, in line with company objectives
• Client support responsibilities can include, but is not limited to, client relations, responding to client inquiries and coordinating with other organizations
• Meeting of defined client survey and reporting targets
• Ability to understand client urgency and sensitivity of problem/incident/request
• Managing all regional client escalations and ensuring feedback is provided to clients within the defined timelines and reports are submitted and signed off within 24 – 48 hours

Behavior

• Adopt a mindset of continuous improvement
• Lead by example
• Be on the lookout for constant process improvements
• Growing our people
• Delivering to our shareholders
• Respecting each other
• Embracing diversity
• Upholding the highest levels of integrity
• Serving our clients
• Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic
• Ability to work productively in cross-functional teams or resourcefully and independently as an individual
• Focused on continued learning and self-development

Information Security

• Identify and manage risks with regards Teraco’s information assets & systems. This includes risks in regards confidentiality, availability and integrity.

General

• Open to provide after-hours support as needed for significant issues
• Excellent verbal and written communication skills
• Excellent technical abilities
• Proactive problem solving
• Ensuring the emergency preparedness plan per site is updated regularly and contacts, resigned contacts and re-appointments are done

QUALIFICATIONS AND EXPERIENCE

• Electrical and/or mechanical qualification preferable
• Cabling qualification preferable
• Minimum 7 years relevant data centre experience
• +7 years’ experience, managing teams, including line management, appraisals, performance reviews, hiring new team members, participating in disciplinary matters, financial management, etc.
• Extensive knowledge on Data Centre environments and critical infrastructure systems e.g. Cabling, Cooling, Power
• Experience of Data Centre KPIs (incident ticket related matters, time to solve tickets, physical security, infrastructure metrics, staff, safety, overall operations)