Recent Job Openings at Teraco

Main function of the Job

Data Centre Management

• Comply to working methods ensuring all SLA and MSA’s are achieved
• Management of data centre cabling infrastructure to provide a cost effective and concurrently maintainable system supporting 99.99% uptime

Compliance

• Maintain compliance in accordance to all relative policies and procedures
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice

Critical System Management

• Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA’s and SLA’s are achieved
• Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines

Data Centre Ethics

• Ensure compliance is maintained incorporating industry best practices
• Ensure data centre facilities standards are enforced and maintained
• Ensure data centre cleaning standards are enforced and maintained

Requirements

Skill Requirements

• Good technical abilities
• Effective communication skills, active listener – ability to understand requirements
• Proactive problem solver, perform rapid and accurate assessments
• Ability to work independently, as well as being a positive team player
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to potentially critical situations
• Trouble shoot systems and components to identify root causes of failures
• Implement corrective actions promptly to mitigate the negative effects of system changes
• Good Microsoft Office skills

Qualifications and Experience

• Minimum 5 years relevant cabling experience preferable
• Good knowledge on Data Centre environments and critical infrastructure systems preferable

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MAIN FUNCTIONS OF THE JOB

Data Centre Management

• Continuous evaluation of global best practices and share knowledge across all DC teams
• Mentor Data Center Managers in order to ensure a smooth operation of the facility
• Manage working methods to ensure that all SLA and MSA’s are achieved
• Analyse working ways to highlight gaps and implement processes/procedures/methods/efficiencies to improve performance
• Manages escalated support cases and leads appropriate internal technical resources and/or 3rd party vendors to resolution
• Participate in important negotiations with key stakeholders and assist in negotiations with difficult customers
• Ensure the effective management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime, 99.99% mechanical uptime and 99.99% cabling infrastructure uptime.
• Active participation in new data centre builds or expansions
• Ensure that all critical components are monitored and that alerts are actioned with urgency
• Ensuring comprehensive Root Cause analysis are completed for all incidents/outages
• Ensure that records, drawings and schematics of the data centre environment/s are maintained and centrally stored
• Develop and implement action-orientated monthly reports
• Explore opportunities for partnerships across other regions and business areas
• If H&S incident occurs, act in capacity of Incident Investigator and compile report for distribution on internal system and to Department of Labour
• Aid in measuring contractor performance, weekly, monthly & quarterly meetings
• Quick responses to potentially critical situations
• 3rd party vendor management and service delivery
• Active involvement in network, physical and cyber security matters
• Conduct service forums/reviews, hosting key stakeholders
• Find ways to automate and innovate

Compliance, Audit & Risk

• Ensure compliance is maintained incorporating industry best practices
• Ensure data centre facilities best practices are enforced, maintained and improved
• Ensure data Centre cleaning standards are enforced and maintained
• Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline/RFS
• Risk identification and mitigation
• Ensuring adherence to all relevant standards and policies
• Active involvement in all audits
• Ensure that inter-departmental OLA’s (Operational Level Agreement) are met
• ESG and related actions are executed and closed

SKILLS REQUIREMENT

Finance

• Develop, manage the regional budget and also provide input and make recommendation on the budget
• Budgetary reporting
• Timeous approval of purchase orders and invoices

Leadership

• Innovate and make decisions on your own, but also know how to take direction when it is given
• Ability to work in a highly collaborative environment including ability to influence and establish effective networks
• High-level of Emotional Intelligence (Influencing skills, Interpersonal awareness, Resilience and Composure).
• Active involvement with staff onboarding
• Guide and develop staff by working with HR to ensure skills, training and performance requirements are met
• Defining of personal development plans for direct reports including training plans
• Defining of measurable KPI’s for direct reports
• Support and adherence to BEE targets when onboarding new resources
• Diversify skills across the various teams while mitigating risks of key-man dependencies
• Excellent communication skills and ability to interact professionally with a diverse group of clients, colleagues and staff
• Interact with all levels of the organization in a professional, and tactful manner
• Provide guidance and mentorship to direct and indirect reporting staff
• Ability to create, manage and develop a team remotely
• Attending weekly team meetings in order to provide guidance and to communicate points from Operations Management meeting downstream

Administrative duties

• Ensuring compliance with internal policies and regulations
• Change and incident management
• Ensure adherence to all established guidelines and management practices for employees
• Occupational Health and Safety responsibilities
• Reporting accurately, as per agreed format, quality and timelines
• Outstanding organizational skills, ability to prioritize effectively, and experience with technical project management
• Ensuring All Incident Reports (Client & Non-Client) are updated, grammatically correct and ready for distribution and signed off daily

Client satisfaction

• Work with internal and external stakeholders to align the business towards providing services that enhance client service and client retention
• Ensure client satisfaction by providing an optimal level of customer service, in line with company objectives
• Client support responsibilities can include, but is not limited to, client relations, responding to client inquiries and coordinating with other organizations
• Meeting of defined client survey and reporting targets
• Ability to understand client urgency and sensitivity of problem/incident/request
• Managing all regional client escalations and ensuring feedback is provided to clients within the defined timelines and reports are submitted and signed off within 24 – 48 hours

Behavior

• Adopt a mindset of continuous improvement
• Lead by example
• Be on the lookout for constant process improvements
• Growing our people
• Delivering to our shareholders
• Respecting each other
• Embracing diversity
• Upholding the highest levels of integrity
• Serving our clients
• Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic
• Ability to work productively in cross-functional teams or resourcefully and independently as an individual
• Focused on continued learning and self-development

Information Security

• Identify and manage risks with regards Teraco’s information assets & systems. This includes risks in regards confidentiality, availability and integrity.

General

• Open to provide after-hours support as needed for significant issues
• Excellent verbal and written communication skills
• Excellent technical abilities
• Proactive problem solving
• Ensuring the emergency preparedness plan per site is updated regularly and contacts, resigned contacts and re-appointments are done

QUALIFICATIONS AND EXPERIENCE

• Electrical and/or mechanical qualification preferable
• Cabling qualification preferable
• Minimum 7 years relevant data centre experience
• +7 years’ experience, managing teams, including line management, appraisals, performance reviews, hiring new team members, participating in disciplinary matters, financial management, etc.
• Extensive knowledge on Data Centre environments and critical infrastructure systems e.g. Cabling, Cooling, Power
• Experience of Data Centre KPIs (incident ticket related matters, time to solve tickets, physical security, infrastructure metrics, staff, safety, overall operations)

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Main function of the Job 

• Monitoring and maintenance of all Data Centre critical infrastructure
• Performing planned / preventative / predictive maintenance of all infrastructure
• Fault detection of critical infrastructure
• Switching and isolation of MV and LV equipment
• Installing and commissioning of new plant
• Daily walk arounds and inspections of electrical and mechanical systems and equipment
• Wiring of electrical control panels
• Offering technical support at Data Centre by performing system/network installation, configuration, and troubleshooting in order to ensure optimum operations.
• Carrying out preventative maintenance of data center equipment and devices.
• Monitoring system processes to ensure smooth operations.
• Evaluating heating and cooling systems to ensure they are operational and can meet equipment temperature conditions.
• Comply to working methods ensuring that all client SLA and MSA’s are achieved
• Monitor customer network servers and storage systems to ensure uptime and efficient resolution of issues

Compliance

• Maintain compliance in accordance to all relative policies and procedures
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• Health & Safety monitoring and corrective action to meet statutory compliance and company’s objective of zero tolerance to unsafe work practices

Requirements

Skill Requirements

• Good technical abilities
• Effective communication skills, active listener, ability to understand requirements and be able to explain complicated technical process in a simple to way to non-technical staff is a requirement for successful data technicians
• Data Technicians often develop standard operating procedures and manuals for the networks they are in charge of
• Proactive problem solver, perform rapid and accurate assessments
• Ability to work independently, as well as being a positive team player
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to potentially critical situations
• Trouble shoot systems and components to identify root causes of failures
• Implement corrective actions promptly to mitigate the negative effects of system changes
• Good Microsoft Office skills

Qualifications and Experience

• Qualified Electrician
• A minimum of 2 years post qualification experience
• Relevant data centre experience preferable
• Good knowledge on Data Centre environments and critical infrastructure systems preferable

go to method of application »

Data Centre Management:

• Comply to working methods ensuring all SLA and MSA's are achieved 
• Management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime

Compliance:

• Maintain compliance in accordance to all relative policies and procedures 
• Meet agreed inter-departmental OLA (Operational Level Agreement) 
• H&S monitoring an corrective action to meet statutory compliance, SLAS and good business practice

Critical Systems Management:

• Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA's and SLA's are achieved 
• Conduct working methods to maintain agreed PUE levels
• Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines

Data Centre Ethics:

• Ensure compliance IS maintained incorporating industry best practices 
• Ensure data centre facilities standards are enforced and maintained 
• Ensure data centre cleaning standards are enforced and maintained

Requirements

Skills Requirement:

• Excellent technical abilities 
• Effective communication skills, active listener — ability to understand requirements 
• Proactive problem solver, perform rapid and accurate assessments 
• Ability to work independently, as well as being a positive team player
• Self-motivated 
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development 
• Quick response to potentially critical situations
• Trouble shoot systems and components to identify root causes of failures 
• Implement corrective actions promptly to mitigate the negative effects of system changes
• Good Microsoft Office skills

Qualifications and Experience:

• Refrigeration and Air Conditioning qualification essential 
• Electrical qualification preferable 
• Working knowledge on close control units and their associated controls 
• Chiller and chilled water systems knowledge essential 
• Trouble shooting and fault-finding experience essential
• Controls knowledge would be advantageous 
• Minimum 5 years relevant data centre experience preferable
• Good knowledge on Data Centre environments and critical infrastructure systems preferable

go to method of application »

MAIN FUNCTIONS OF THE JOB

• Managing reception area, meeting rooms, training rooms, canteens, kitchens, bar and coffee stations.
• Busy Reception/Switchboard and directing all incoming calls.
• Receive and welcome all visitors in a friendly and professional manner.
• Coordinate cleaning schedule with cleaning staff.
• Assist the team with any errands for VIP guests.
• Courier and accept parcels.
• Managing grocery, office consumables and stationery stock levels.
• Based at Head Office, but from time to time relieve at other Isando and Bredell sites.
• Assisting with preparation of refreshments and catering for all meetings.
• Ensuring meeting rooms are clean and tidy at all times.
• Log and ensure maintenance for these areas are carried out
• Ensure all equipment in meeting rooms are in working order and assist visitors and staff in the operation of these.
• Maintaining sufficient stock levels of all consumables and refreshments including monthly ordering list.
• Working hours are from 8 am – 5 pm / 1 hour lunch break
• All queries and complaints must be handled efficiently and professionally
• Ensuring a high level of internal and client satisfaction
• Assist staff and visitors with ad hoc requests

Facility

• Security processes
• Logging access for important clients
• Welcome guests in a professional manner
• Answering the reception phone
• Direct calls quickly, efficiently and professionally
• Taking messages and ensuring that staff members receive the message within due time
• Direct clients to meeting room 
• Assisting with duties such as couriering items etc. 

Requirements

SKILLS REQUIREMENT

• Good communication skills
• A flair for people
• Professional
• Punctual
• Active listening – ability to understand requirements
• Ability to communicate in English
• Proactive problem solver
• Ability to work independently & a positive team player
• Self-motivated
• Conducts self professionally, exhibits high levels of tolerance and patience
• Responsible for continued learning and self-development
• All activities performed on time
• Switchboard experience
• Excellent Telephone manner

QUALIFICATIONS AND EXPERIENCE

• Fluent in English
• Matric and 3-5 years relevant working experience
• Microsoft Office skills