Regional Order Fulfillment Manager at Epiroc

Mission    

The mission is to reinforce and support Supply Chain AFR region, with focus on supply chain operational excellence, efficiency as well as cost control. To support the supply chain transformation to an integrated global model including change management in your area of responsibility.

Why we need you:

• Ability to act as Subject Matter Expert and guide stakeholders in the area of Order Fulfillment.
• Manage stakeholder relationships to build credibility, ensure proactive engagement, facilitate an understanding of the supply chain practices and to solve problems to minimise risk to the business.
• Keep up to date with best practise and ensure continuous improvement of inbound replenishment practices; and facilitate change as the business landscape requires a different approach.
• Lead, coach, manage and develop those resources allocated to you, to ensure quality and timeous performance delivery.

What you’ll do:

• Regional KPI monitoring and Reporting
• On time delivery of customer orders (internal & external)
• Staff cost for the regional Order Fulfillment team
• Handling time for ACIGN tickets related to order fulfilment.
• SIFOT and eventually DIFOT (if applicable)
• Customer service performance and productivity reports
• Other defined KPI's relevant for Order Fulfillment in region
• Outbound supply management including monitoring of key OF
• Supports project management of regional supply chain transformation projects.
• Work close with customer centers, other regions and other functions to foster continues operational excellence.
• Ensure effectiveness of all operational processes impacting performance
• Collaboration with global functions and regional process specialist for the development of global processes, policies and procedures
• Continuous operational process improvement
• People Management
• Recruitment and selection of Order Fulfillment team's in the region (either direct reports or grandfather interviews in sub-regions/countries
• Active management of the Order Fulfillment team
• Cross-competence development across the team

The profile we are looking for:

• Extensive management experience within the Order Fulfillment function.
• Degree in economics / industrial economics / logistics or equivalent.
• Good working knowledge of English, both verbally and written.
• Knowledge of the mining / manufacturing industry would be an advantage.
• Skilled on Microsoft Word, Excel, PowerPoint and Outlook.
• Proven experience working with IT business tools.
• Ability to build relationships and customer responsiveness.
• The ability to solve new, ambiguous and complex problems and apply appropriate judgement in decision making.
• Skilled in managing, coaching and developing a team.

What matters to us is someone who demonstrates

• Self-directed and can work independently. 
• Places emphasis on the quality of their work.
• Holds themselves accountable for delivery and can work to deadlines.
• A team-player who collaborates to get things done.
• Ability to engage stakeholder, build credibility and maintain relationships.