Residence Manager at Pearson

Purpose Of The Position
The Residence Manager’s role is to manage Pearson Institute's residence in all aspects including administration, residence registrations, coordinating student committees, maintaining student discipline, and overseeing of cleaning and maintenance of all residential buildings, units and rooms and the gardens.
Functions And Responsibilities
Consumer Support

• Act as liaison, advocate and coordinator for consumer involvement in support groups, selfadvocacy activities, recreation and learning independent living skills;
• Foster open and supportive communication with consumers, families and other community organizations and agencies;
• Provide and ensure communication of medical and health issues to staff, agencies, families, etc. using appropriate logs when necessary;
• Implement and follow-up on all support services recommendations.

Maintenance and Security Management
Manages and coordinates the maintenance and housekeeping functions of the residence;

• Provides weekly maintenance reports to the Director;
• Establish and maintain ongoing maintenance, cleaning, equipment replacement, and renovation projects;
• Administers acquisition and inventory of parts, supplies, and equipment necessary for maintenance and equipment replacement programs;
• Ensure the security and maintenance of the residence;
• Attends to and liaises with the security personnel in emergency situations at the residence;

Staff development and supervision

• Selects, supervises, trains, and evaluates support staff consisting of House Committee Members;
• Develops and conducts staff development programs for House Committee members;
• Coordinates regular meetings with Campus Management and House Committee members;

Residence administration

• Directs, coordinates, and supervises all functions of the residence processes and maintains accurate room occupancy data for the residence;
• Reviews and processes resident requests for termination of their housing contract;
• Provides student services in relation to allocation of accommodation;
• Assist in the development and management of an annual budget for the residence;
• Assist in policy formulation for the residence;
• Maintains daily office hours and projects a high degree of visibility and availability to all students and staff members.
• The Resident Manager must implement an after-hours duty roster;
• Performs any other duties as assigned by line management;

Student Support

• Provides appropriate counselling referral for individual students or staff when needed;
• Enforces and supports all PIHE policies and regulations;
• Academic support and monitoring of student performance of the residence students;
• Manages and assists with the well-being of students in the residences;
• Investigates and responds to concerns and complaints of students, parents, staff members, and others in such a manner that provides accurate information and fosters good public relations;

Contract Management

• Assistance with contract management and management of contractors, including the MGI Canteen;
• Conducts weekly follow up on the canteen facilities, cleanliness and service;
• Conducts regular service evaluations of the canteen in consultation with canteen management and the SRC and House Committee;

Qualifications
Functional and Personal competences

• The incumbent must possess a mature perspective, patience and judgement in order to respond to numerous requests and questions from students, parents, faculty and staff. Excellent interpersonal and communication skills are critical success factors which contribute to the continuing success of our student residences and overall operation of the Department.
• Other personal competences which are key for the success of the position:
• Approachability
• Composure
• Self confidence
• Integrity & trust
• Customer Focus
• Patience and tolerance
• Leadership skills
• Pro-active approach

Administrative Skills

• Organising
• Planning
• Problem solving
• Time management
• Communication and conflict management skills
• Decision-making ability
• Working under pressure

Organizational Competencies

• Alignment to Pearson values and culture
• Ability to function optimally individually and in a team

Minimum Qualifications

• Diploma or bachelor degree
• A higher education qualification in social services will be an advantage.

Minimum Experience

• Minimum of 5 years senior management experience
• Appropriate relevant experience in managing a student residence will be an advantage.

Pearson is committed to the principles of Employment Equity and in accordance with our Employment Equity goals and plan, preference will be given to suitable applicants from designated groups as defined in the Employment Equity Act and subsequent amendments thereto.
Primary Location: ZA-ZA-Johannesburg
Work Locations: ZA-Midrand-Midrand Varsity Lodge Midrand Student Village, 3 Johannesburg 1682
Job: Real Estate and Facilities
Organization: Growth
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Unposting: Feb 4, 2020
Schedule: Full-time Regular
Req ID: 1916008