Restaurant Manager at Thaba Eco Hotel

Job description

We are actively seeking a Restaurant Manager at Kraal Restaurant. The restaurant manager is responsible for ensuring that Kraal Restaurant is a highly profitable, service orientated, well managed facility providing clients with exceptional service as well as world class cuisine and beverage selections.

The restaurant manager is responsible for the selection, development, training and performance management of restaurant employees and will be responsible for managing and coordinating the day to day activities of the Kraal Restaurant employees in order to deliver an exceptional dining experience to our customers.

All duties and tasks are to be carried out efficiently in accordance with the company’s vision, values, goals and standards.

Roles & Responsibilities

• Manage and oversee the entire restaurant operation
• Deliver superior guest services
• Ensuring guest satisfaction
• Plan and develop guest loyalty programs
• Plan new and update existing menus
• Plan and develop the overall restaurant marketing strategy
• Participate at local food events
• Respond efficiently to customer questions and complaints
• Organize and supervise shifts
• Manage and lead staff
• Hire new employees
• Training and evaluate staff performance
• Estimate consumption, forecast requirements and maintain inventory
• Manage restaurant supplies
• Control costs and minimize waste
• Nurture a positive working environment
• Monitor operations and initiate corrective actions
• Implement innovative strategies to improve productivity and sales

Desired Competencies

• 3 years of experience as a Restaurant Manager or similar role
• 3 years of experience customer service management
• Extensive food and wine knowledge
• Computer literacy
• Familiarity with restaurant management software
• Experience in event planning
• Strong leadership, motivational and people skills
• Good financial management skills
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skill s
• Culinary school diploma or Degree in Business Administration

Qualifications & Experience

• Culinary degree from four-year college or university, Business Management degree; or four years related experience and/or training; or equivalent combination of education and experience.
• Minimum 3 years working experience in a Restaurant Manager Role