Retail Operations Executive at Philip Morris International

The Retail Operations Executive ensures that all touchpoints where the brand experience is delivered are done to the correct global, PMI & brand standards including, Boutique stores, Kiosks, Pop-ups, normalization activities, and other unconventional touchpoints. Strong communication & negotiation skills are also vital as this role requires a significant number of external negotiations and working with people.

Your ‘day-to-day’

• Monitor and evaluate all activities taking place in stores, kiosks, and pop-ups to ensure global PMI standards are met.
• First point of contact for Operators and Agencies regarding store, kiosk, and pop-up activities
• Assist Coaches in the field with normalization activities related to set-up and brand experience
• Participate in negotiations for new touchpoints, both conventional and unconventional.
• Work closely with the commercial planning team to ensure the smooth execution of normalisation activities
• Work closely with the Key Accounts department to ensure successful implementation.
• Regular communication with the marketing team to ensure messaging consistency and timely content development for the consumer experience across all touchpoints
• Collaborate closely with Commercial Operations Development (COD) to ensure that all staff is properly trained
• Deployment of projects and initiatives while ensuring effective execution of consumer journeys to enable a seamless omnichannel consumer experience across experiential touchpoints
• Provide consumer insights and leverage on the outcomes of huddles and net promoter score (NPS) inner loop practices, and support consumer experience in identifying and addressing experience gaps and opportunities
• Deployment of projects and initiatives while ensuring effective execution of consumer journeys to enable a seamless omnichannel consumer experience across experiential touchpoints
• Provide consumer insights and leverage on the outcomes of huddles and NPS inner loop practices, and support consumer experience in identifying and addressing experience gaps and opportunities.
• Deliver on-brand store experiences while adhering to Brand, Marketing, and Consumer Experience guidelines

Who we’re looking for

• A completed degree in Business, Commerce, Marketing, or Supply Chain is preferred
• A minimum of 3-5 years of experience in senior retail, marketing within retail, or FMCG environment is required
• High level of proficiency with MS Office tools (PowerPoint, Excel, Word), Teams
• Proven experience in Data Analytics & reporting
• Strong communication skills and the ability to build strong relationships with different stakeholders on various levels in the organization
• Proven networking ability and established public relations skills
• Detail-oriented and goal-oriented
• Good analytical thinking & prioritisation
• A valid driver's license
• Capability to travel

Other key competencies include:

• Strong work ethic and ability to manage multiple projects and meet deadlines and timelines with ease
• Ability to maintain a positive attitude in high-stress situations and multi-task in a very dynamic environment.
• Ability to think outside the box, demonstrate proactivity, and handle crisis situations in a subtle manner
• A team player attitude, but with the experience & ability to take the leadership role when required, even with more senior stakeholders to ensure the objectives are met in any situation