Retirement Benefit Counsellor at Rand Water

Job Advert Summary    

• Rand Water is currently looking for the Retirement Benefit Counsellor that will be responsible for achieving long term financial well-being of members through retirement benefit counselling; Deliver services fully aligned with the Pension Fund Act, Default Regulations, FSCA Conduct Standard 19 of 2021 (RF) and prevailing industry best practise. Treating Customers Fairly (TCF) and providing education and guidance to members of the Fund in respect of investment options, membership classes, costs and tax implications.

Minimum Requirements    

• National Senior Certificate- with maths;
• Post graduate qualification relating to employee benefits or legislation governing retirement funds;
• Certificate/diploma in Retirement Fund Administration or equivalent;
• Certificate FSCA Trustee Toolkit Phase 1&2;
• PFA/FSCA required legislative knowledge,
• Minimum 4 years working experience in the Retirement Industry,
• MS office,
• Valid driver’s license,
• Proficient in English, Zulu and Sotho.

Primary Duties    

• Perform the fiduciary function of a registered Administrator, in terms of the Pension Fund Act and the Rules of the Fund.
• Ensure Service Level Agreements with service providers are adhered to.
• Induction for new entrants,
• Inform members of the EB web system and provide assistance,
• Roadshows for investment,
• Education and information sessions,
• Member education,
• Management reports.

Knowledge    

• Employee Benefits Administration
• Management and Board of Trustee reports
• Membership engagement – benefit counselling, investment roadshows etc.
• Default regulations
• Strong knowledge of DC funds, FAIS and related regulations
• Knowledge of PFA, interpretation of Fund Rules, Income tax Act, Divorce Act and Long-term Insurance Act
• Knowledge of retail annuity products

Skills    

• Effective EB Admin of a 13B license holder
• Report writing, effective communication and education of members
• Relationship-building with members
• Keeping abreast with industry regulations
• Punctual, attention to detail, keeping appointments, reporting
• Continuous learning, training and up skilling
• Explain annuities to members as well as different investment and membership classes.

Attitude    

• Compliant with the PFA & FSCA and the Rules of the Fund
• Professional, ethical/fair and assertive, self-motivated, punctual
• Attention to detail, excellent written skills, proficient in English
• Proficient in verbalising, writing and reading in English and another language
• Must be able to professionally converse with Financial Institutions

Deadline:19th March,2026