Rooms Lead at Radisson Hotel Group

About the job

Under the general guidance of the Curator directs and manages all operations and employees in Housekeeping and Laundry Creatives to obtain the highest quality of cleanliness, and to provide efficient, prompt, courteous, trouble free and proactive service to customers; hence maximise guest satisfaction. All work will be in line with the hotel’s guidelines and business plan, the departmental business plan, and the Rezidor Hotel Group’s corporate guidelines and service concepts.

Main Responsibilities:

• Schedules employees in accordance with forecasted occupancy, and adjusts staffing as necessary for changes in occupancy
• Co-ordinates availability of rooms with Front Office Lead
• Supervises the daily activities of the housekeeping staff
• Monitors the responses on customer comment cards, identifies problem areas and formulates solutions
• Together with Floor Supervisors, conducts daily and random inspections of hotel property, all housekeeping areas, and follows-up where necessary
• Informs Front Office about accurate room status
• Makes sure that furnishing, facilities and equipment within the housekeeping areas are maintained in the cleanest possible condition, and ensures that repair and maintenance is executed when needed
• Brings all needs for repair to the attention of the Engineering Department
• Oversees inventory, purchasing, disbursement, and cost control for all linen, uniforms, cleaning supplies, guest rooms and rest rooms supplies, laundry supplies, and housekeeping related machinery and equipment
• Schedules and supervises all rotational and special cleaning programmes as required
• Secures keys in accordance with hotel’s key management guideline
• Responsible for “Lost and Found”
• Orders and keeps track of uniforms for all employees
• Checks the arrival list, conference guest list, and VIP list daily and makes sure VIP treatment is taken care of appropriately
• Is well updated in all housekeeping procedures to be a resource when needed
• Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation
• Analyses own budget, and takes corrective action and follow-up
• Assists in the development of the hotel’s annual business plan, by providing input regarding housekeeping issues

Minimum Requirements:

• Full knowledge and experience of at least 1 year in the same or similar position
• Well-groomed and excellent written and verbal English communication skills
• Flexible and able to work shifts