RRT Regional Head - District (Three Years Contract/ Linked to the Political Term of Office) at Gauteng Department of Co-Operative Governance and Traditional Affairs

Requirements :

• Matric plus NQF Level 6 in Social Science / Political Science Public Management or equivalent qualification.
• Coupled with a minimum of 3 years relevant experience in a service delivery environment or relevant field.

Duties :

• Support with conducting early Intervention on issues of lack of service delivery. Assess internally and externally on the resolutions of issues. Provide support for communities. Coordinate proper communication with clients on issues raised. Organise regular meetings to track project performance against the project plan.
• Track milestones, deliverables, and deadlines. Analyse data to identify trends, variances, and potential issues. Conduct risk management by identifying potential risks and issues early on. Utilise digital media platforms and communications to spread awareness. Track issues raised received from the department/ other government departments/municipalities and communities.
• Analyse community concerns raised. Support with provision of reports on the concerns raised from communities. Track metrics and dashboards for monitoring of community concerns. Collation of info through referrals OOP CRM Hotline, Walk-ins, etc for purpose facilitating resolutions. Interact different municipalities through regional support meetings. Support with conducting audit of service delivery concerns.
• Collate and collect information on presidential hotline issues that might have impact in terms of department and municipalities. Survey service delivery issues working jointly with CDW Unit. Represent the interest of community concerns in relevant forums. Organise regular meetings through municipalities with relevant stakeholders. Provide reports on community concerns.
• Convey road shows for feedback to communities in municipalities. Form mediation and facilitate discussions between conflicting parties to reach a resolution. Liaise with various stakeholders to find common ground and achieve mutually beneficial outcomes. Acknowledge and ensure capturing of receipt of complaints from communities directed to government departments and municipalities.
• Work with support units (internal and externally within the department) to address community concerns of service delivery issues. Support and coordinate department responsible to fix service delivery issues or concerns. Assist with providing quarterly report on community concerns. Engage and participate in local service projects.
• Assist with monitoring of petitions referred to Department and municipalities. Provide and consolidate responses to the petitions referred to the Department/other government departments/municipalities. Support with preparation of weekly report on progress and resolutions of the petitions referred to the Department and municipalities. Organise capacity building sessions on the access to government services.