Sales Agent Customer Service (VR 28) at Werkie

Key Responsibilities:

• Manage and develop relationships with existing clients, ensuring satisfaction and loyalty.
• Identify upselling and cross-selling opportunities within the current client base.
• Develop and implement strategic account plans in collaboration with clients.
• Continuously educate clients on products and services.
• Oversee contract renewals and ensure ongoing client retention.
• Track and monitor client performance metrics on a daily basis.
• Collaborate closely with internal teams such as marketing and product development to enhance client offerings.
• Manage customer expectations regarding products, services, and implementation.
• Ensure strict adherence to rollout plans and deadlines.

Job Requirements:

• Bachelor’s degree in Business, Sales & Marketing, or a related field (strong advantage).
• Proven sales track record of 5–10 years in a similar role.
• Experience in both new business acquisition and servicing existing clients.
• Strong customer-centric approach with a focus on satisfaction and retention.
• Excellent communication, presentation, and negotiation skills.
• Ability to work independently and perform under pressure in a fast-paced environment.

​​​​​​​Experience:

• 5–10 years’ experience in fast-paced environments within industries such as:
• Mining, construction, logistics, facilities, hospitality, security, or agriculture.
• Strong knowledge of security products and services will be highly beneficial.

​​​​​​​Technical Skills:

• Strong proficiency in Excel, Microsoft Office, and PowerPoint.
• Experience with CRM systems, particularly Zoho and Acumatica, is highly advantageous.

​​​​​​​Unique Challenges:

• Meeting tight deadlines and ensuring rollout plans are followed meticulously.
• Ensuring alignment between the client and internal teams from the outset of the relationship.
• Effectively managing customer expectations regarding products and services.