Sales Representative – Glass Industry at Talented Recruitment Specialists

• A leading manufacturing company in Durban is seeking a dynamic Sales Representative to drive business growth and foster strong client relationships within the glass and aluminium sector.
• The role involves generating new business, managing and servicing existing clients, preparing accurate quotations, and ensuring excellent customer satisfaction while consistently achieving sales targets.

Responsibilities:
Customer Service & Sales:

• Handle incoming sales enquiries via phone, email, and walk-in customers.
• Provide accurate quotations based on glass specifications, measurements, and customer requirements.
• Convert quotations into orders and follow up proactively with customers.
• Maintain strong product knowledge of all glass types, applications, and manufacturing processes.
• Build and maintain relationships with both new and existing clients.

Order Processing & Coordination:

• Capture all sales orders accurately onto the system.
• Coordinate with production to ensure orders are manufactured correctly and on schedule.
• Communicate lead times, delays, and production updates to customers.
• Liaise with dispatch regarding deliveries, collections, and route planning.

Administration & Reporting:

• Maintain updated customer records and sales histories.
• Work with accounts to resolve credit issues and ensure correct billing.
• Assist with generating weekly/monthly sales reports as required.

Requirements:

• Minimum 2–3 years’ experience in the glass industry (essential).
• Strong understanding of glass products such as toughened glass, laminated glass, mirrored products, sizes, and cutting tolerances.
• Proven internal sales or customer service experience.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Strong computer literacy (MS Office, sales software, ERP systems).
• High attention to detail and strong organisational skills.
• Customer-focused mindset.
• Reliable and proactive.
• Professional and presentable.
• Strong problem-solving skills.
• Able to work collaboratively with cross-functional teams.