Sales Supervisor: Yebo Fresh (Western Cape) at Smollan

Description

Reports to: Regional RTM Manager

• Direct Reports: Sales Representative
• Minimum Qualifications: Diploma in Business Administration, Marketing, or related field/NQF Level 6 qualification
• Minimum Experience: 1-3 years proven experience in a Sales Leadership role, with a track record of achieving and exceeding sales targets

Knowledge, Skills & Abilities: Proficiency in CRM software, and other sales and productivity
tools

• Computer literacy (Microsoft Office Suite)
• Communication skills (verbal & written)
• Sales orientation
• Influencing skills
• Planning skills
• Attention to detail

Requirements

Job Summary:

• To oversee and coordinate the activities of Sales Representatives and Kiosk Sales Representatives within the assigned region by providing guidance, support, and training to ensure the team achieves sales targets, maintains high levels of customer satisfaction, and upholds company standards.

Key Responsibilities and Deliverables

• Sales Strategy and Achievement
• Support the Regional Manager in developing and implementing sales plans to achieve revenue targets and expand market share
• Supervise and coach Sales Representatives and Kiosk Sales Representatives, providing guidance on sales techniques, product knowledge, and customer service
• Monitor and analyse sales performance metrics to identify areas for improvement and implement corrective actions for area of improvement
• Collaborate with the sales team and all stakeholders to achieve sales targets and objectives
• Pro-actively influencing and managing relationships between the client, customers and operational staff to ensure growth for clients and customers

Stock Management

• Ensure POS material is distributed and implemented to all spaza shops and Midi’s
• Ensure sufficient stock pressure in Midi’s
• Ensure short-dated stock is removed from shelf as per TBFS SOP
• Inform relevant stakeholders are informed about short-dated stock in Midi’s
• Ensure all expired stock is removed from shelf
• Check for and manage visible and accurate pricing on shelf
• Ensure all KVI’s and MHS’s are always on shelf as per TBFS SOP
• Minimise returns and damages (when delivering stock as and when business requires)

Reporting and Data Management

• Ensure all customers (Spaza) are correctly loaded on Clicka & SMART)
• Provide timely and accurate reports on sales activities, customer feedback, and market trends.
• Analyses and manage data integrity (Clicka, SMART & GT OI reports
• Ensure correct and accurate CRS inputs

Performance Management

• Monitor the performance of the sales team, including individual and team KPIs, and provide regular feedback and performance evaluations
• Assist in recruiting, training, and onboarding new team members, ensuring they are equipped with the necessary skills and knowledge to succeed
• Collaborate with the Regional Manager to analyse sales data and KPIs, identify areas for improvement, and develop action plans to drive performance within direct team
• Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management

Reporting and Data Management

• Ensure all customers (Spaza) are correctly loaded on Clicka & SMART)
• Provide timely and accurate reports on sales activities, customer feedback, and market trends
• Analyses and manage data integrity (Clicka, SMART & GT OI reports)
• Ensure correct and accurate CRS inputs

Key Competencies

• Critical thinking
• Commercial acumen
• Digital fluency
• Communication
• Relationship building
• Delivering
• Goal focus