Sales & Technical Support Manager at Hire Resolve

Job Description

• Are you a driven and technically skilled professional ready to take on a pivotal role in a dynamic manufacturing environment? An exciting opportunity has opened up for a Sales & Technical Support Manager to join a leading company in the packaging industry.
• In this role, you will oversee both sales initiatives and technical support functions, ensuring top-tier customer service, expert product knowledge, and strong commercial performance. You will be responsible for managing key customer accounts, leading a support team, and acting as the technical liaison between clients and internal departments.

Key Responsibilities:

• Manage and lead the sales and technical support team to achieve performance targets.
• Provide expert-level technical support to clients, resolving product and process-related issues.
• Maintain and grow strong relationships with key accounts and stakeholders.
• Assist in the development and execution of strategic sales plans.
• Liaise with production, R&D, and quality teams to ensure customer requirements are met.
• Deliver customer training and product demonstrations where required.
• Stay up to date with industry trends, product innovations, and competitor activities.

Minimum Requirements:

• Minimum of National Diploma in Electrical or Mechanical Engineering
• Minimum of 5 years’ experience in a sales and/or technical support role within the manufacturing or packaging industry.
• Proven experience in managing customer accounts and leading teams.
• Strong understanding of packaging machinery, materials, and production processes.
• Excellent communication, problem-solving, and project management skills.
• Willingness to travel to customer sites when necessary.
• Valid driver’s license.