Salesforce Support Consultant at PricewaterhouseCoopers (PwC)

Role Description;

• Coordinates Salesforce support, providing guidance and direction and delivering technical support as well as coaching and training
• Contributes to improved awareness of Salesforce business rules
• Ensures delivery of timely and high-quality responses to requests for Salesforce support
• Technical challenges are raised through SNOW
• Requests for training, coaching and other support services will be accessed through Africa CMD’s work management system
• Ensures collaboration within the Salesforce support team in the PwC Africa territory, and works to upskill these resources as needed
• Develops Salesforce uptake and data quality, demonstrating a good understanding of PwC Africa’s services, go-to-market priorities and strategy, ensuring that salesforce delivers value to the business
• Has knowledge and aptitude to take a Salesforce training programme from concept through to finality
• Keeps up to date on Salesforce use trends, challenges and opportunities
• Identifies needs or problems and comes up with solutions
• Manages multiple projects of varying complexities and meets deadlines
• Adheres to rules, procedures, policies, instructions and agreements
• Manages realistic expectations and time pressure

Key Competencies and Attributes

Knowledge, skills and abilities;

• Comprehensive understanding and extensive working knowledge of Salesforce
• Training and coaching skills
• Time management, deadline-driven, ability to prioritise
• Works well under pressure
• Accuracy and an eye for detail
• Flexible, responsible mindset
• Proactivity, responsibility and ownership of team output
• Ability to take initiative and follow through projects to completion 

Qualification & Experience

  Requirements

• Degree/diploma in design or related field and/or tertiary qualification
• 2-3 years’ experience
• Experience working with Salesforce, either as a user or as a technical specialist is highly preferred