Salvage Claims Technician at Guardrisk

Role Purpose    

• To manage a portfolio of salvage matters (motor and non-motor) with salvage service providers and assisting the claims department in finalising all salvage matters.

Requirements    

• Matric
• Experience in Short-term insurance environment
• 60 FAIS Credits
• Computer literacy(MS Word, Outlook and Excel)
• Insurance qualification preferable
• RE qualification
• Intensive knowledge of claims and salvage environment
• Knowledge in administering and handling salvage
• At least 2 years experience in a claims and salvage environment 

Duties & Responsibilities    

• Day to day reporting to the Team Leader
• Handling salvage claims in accordance with salvage handling procedures and the SAIA code of conduct
• Facilitating and managing salvage with external service providers and salvage companies
• Handling and settling claims within stipulated time frames and as per SLAs / mandates in place
• Negotiating with salvage service providers
• Providing technical advice on salvage matters to the claims department
• Providing clients / brokers with the highest standard of service
• Providing clients / brokers with feedback on claims progress at all times
• Ensuring diary system is implemented and adhered to at all times
• Ensuring adherence to SLAs / mandates in place with regards to claims from mandated brokers
• Rendering of assistance from time to time with ad hoc tasks
• Updating salvage register
• Handling of NATIS documents as per the guidelines set out in the SAIA code of conduct
• Record keeping of all salvage matters
• Capturing of data on the UNICODE system
• Arranging for the collection and delivery of vehicles to salvage yards
• Appointing external service providers to assist with salvage
• Appointing Service Provider to uplift Stolen vehicles.
• Communicating with the SAP on stolen and recovered vehicles
• Circulating stolen/recovered vehicles on UNICODE
• Communicating with SAICB on claims
• Cross Border recoveries

Competencies    

• Good interpersonal skills
• Negotiation skills
• Communication skills
• Attention to Detail
• Ability to work under pressure
• Team player
• Good organizational skills