Script Specialist at Discovery Limited

Key purpose

• Writing and enhancing sales scripts for a sales call center.
• Liaising with product houses, group compliance and other business units on an ongoing basis.

Key Outputs

• Creating of all sales scripts for the sales call center.
• A good understanding of sales methodology
• Continuous updating of product, FAIS and CPA etc changes on scripts.
• Troubleshooting where necessary.
• Attend all product, campaign, sales and compliance training and meetings.
• Attending to general administration requirements.
• Additional responsibilities may be awarded as new sales campaign arises.
• Analysis of script effectiveness per campaign.
• Aligning Quality score card to sales script.
• Meet deadlines.

Personal attributes and skills

• Take initiative and works under own direction
• Strong negotiation skills
• Excellent communication skills both written and verbal.
• Writes and speaks fluently and clearly.
• Ability to establish good relationships.
• Manages time efficiently and effectively.
• Follows policies and procedures.
• Ability to problem solves and finds appropriate solutions.
• Be focused and work methodically, diligently and accurately.
• Quick learner to be able to learn the new products quickly

Qualification & Experience

• Matric
• BComm.  or  Marketing Degree / Diploma or Communications Degree / Diploma
• 3 years script writing experience in a sales call center and financial services environment
• Sound Knowledge of call centre technology
• Excellent written communication skills in English
• Excellent administration skills
• Proven track record

Employment Equity  

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.