Sea Logistics Customer Care Team Leader (Exports) at Kuehne + Nagel

Your Role

• Sea Logistics Customer Care Teamleader supports customers by providing helpful information, answering questions, and responding to complaints. To provide front-line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external customers.

Your Responsibilities

• Leadership & Management: To provide leadership and direction to the assigned Customer Care Location team
• Customer Care and Satisfaction: To pro-actively advise and consult to ensure customer satisfaction
• Shipment Management: Qualification and entry of customer orders into the operational execution process and management of end to end process with regular updates to the customer.
• Quotation Management: Qualification of customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
• Cost Management: Ensure that the correct supplier contracts are available and work on any cost disputes or under accruals. GP Management: Ensure that each customer has a rate profile in place and that the correct GP is recognized when closing shipment files.
• Customer On boarding: Inclusion and transfer of customer requirements into the KN systems; Accompanying (initial) customer order. Customer Data Management: Maintenance and integration of customer data in the KN systems
• Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support)
• Reporting (creating, refining and reviewing reports)

Your Skills and Experiences

•  You have up to 5 years of experience in Freight Forwarding and Sea Logistics
• Your project shipment experience is an advantage
• You have analytical & organizing skills
• You have communication & conflict resolution skills
• You have decision making & problem solving skills
• You have good skills at time management
• Persuasive speaking, empathy, adaptability
• You are able to use positive language and to have clear communication, speak English and Local language

Good Reasons to Join

• We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If, like us, you put customers at heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.