Secretary at Nedbank

Job Purpose

To provide administrative services through provision of support to manager and team in order to achieve Nedbank's strategic objectives.

Job Responsibilities

• Provide administrative support by delivering service according to policies, procedures and timelines, and controlling cost according to budgets.

• Improve client service by providing feedback and follow up on  administrative issues (e.g. travel requests,  stationery orders, client information for events, MANCO (Management Committee) reports, etc.)

• Meet client needs through regular interactions to establish needs and following through on instructions / duties / task given.

• Participate in team meeting by sharing information / taking minutes and taking on ad hoc duties as required.

• Build and maintain relationships with vendors and suppliers through formal and informal interactions and sharing of information.

• Monitor activities by prioritising activities,  reviewing delivery against action plans and targets and taking corrective action to meet departmental targets.

• Plan utilisation of resources by balancing available resources against required outputs.

• Deliver administrative services  by adhering to policies and procedures.

• Mitigate risk  by identifying deviations from  plans and escalating according to policies and procedures.

• Resolve challenges in administration by taking action to prevent and / or eliminate such challenges.

• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.

• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.

• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers

• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.

• Ensure information is provided correctly to stakeholders by maintaining knowledge  sharing knowledge with team.

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).

• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.

• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Minimum Experience Level

• At least 2-3 years secretarial experience

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Secretarial Certificate / Diploma

Type of Exposure

• Built and maintained stakeholder relationships

• Completed Reports and Achieved Budgets

• Developed and Implemented Communications Strategy

• Managed Internal Processes

• Managed Relationships

• Managed Self

• Managed budget

• Monitored compliance risks

• Provided Client Service

• Provided Administrative Support

Technical / Professional Knowledge

• Microsoft Office

• Relevant regulatory knowledge

• Cluster Specific Operational Knowledge

• Business terms and definitions

• Governance, Risk and Controls

• Administrative procedures and systems

• Data analysis

• Relevant software and systems knowledge

• Banking procedures

• Business writing skills

Behavioural Competencies

• Earning Trust

• Communication

• Collaborating

• Customer Focus

• Planning and Organizing

• Work Standards