Senior Administrator (Personal Relationship officer) at Deloitte

Job Description

To independently deliver an efficient and effective internal administration and support service to all relevant stakeholders with a focus on quality and timeliness. To establish and maintain strong relationships with the regional talent pipeline and key stakeholders.

Recruitment cycle

• Ensure that all active applications are tracked and promptly processed.
• Follow recruitment cycle processes  
• Effective Candidate communication to ensure quick processing of applications
• Documentation verification for active applicants attending assessments

Grade Capture

• Ensure that national timelines for grade capture cycles are met
• Ensure students records are accurate and up to date to allow students to complete the grade capture process
• Actively follow up and source outstanding results to meet deadlines

Reporting

•  Responsible for submitting weekly core metrics report to the Regional Manager
• Responsible for adhoc reporting as required

Data Clean and Fresh

• Takes full responsibility for the accuracy of the data on Merlin
• Focuses on innovation within daily operations to ensure data integrity
• Ensure that all relevant processes are handled on a monthly and annual basis

Relationship Management

Form and maintain relationship with all relevant stakeholders in order to:

• Resolve queries for signed and unsigned students
• Push information
• Pull information
• Adopts a philosophy of being a constant brand ambassador as Deloitte first point of contact with candidates

New Hires Process

• Supports the regional consultant on the New hires project
• Attendance at the New Hires events
• Responsible for MIE process at New Hires admin day
• Flexibility in terms of ad hoc roles in on-boarding

Financial Contribution

• Verifying of all necessary data, including results as well as personal and financial information of students and parents
• Accurate processing of the Financial Contribution process on Merlin
• Responsible for providing additional information on special candidates in the Financial Contribution process, aligned with the AGR criteria, where requested by regional manager
• Clear communication with the Financial Manager and Financial Administrator
• Responsible for the collection and collation of data and information relating to bursary cancellations
• Setting up student meetings where required
• Documentation collation for all cancelled bursaries, post manager discussion
• Responsibility for all contractual processes, including accuracy, distribution and collection; payment review process

Assessment Centres

• Event planning and co-ordination of National assessment centres and ensuring smooth co-ordination of the event (on a rotational basis)
• Responsible for all vendor communication and liaising with internal maintenance staff
• Ensure all system processes have been followed to ensure a seamless AC process
• Responsible for the diary management for assessors
• With support of regional manager, ensure necessary staffing for successful running of AC.
• Responsible for post AC updates on system (incl application feedback and contract generation)
• Responsible for post AC administration (including no show follow up and rescheduling)

Firm Processes

• Adhere to all firm and divisional processes relating to applications and candidates, these include but not limited to student academic support and student programmes

Vacation Programme

• Vac application communication to signed and unsigned students
• Vac query management
• Input and assistance with vac planning and co-ordination of the programme
• Attendance at all vac meetings
• Responsible for the planning of selected vac facilitators in collaboration with Regional Manager
• Attendance at student vacation programmes where suitable
• Focus on relationship building and maintenance where suitable
• Vac work communication to students, buddies and audit managers
• Vac work documentation and liaison with ICS departments where needed
• Responsible for vac work students to audit and follow up on attendance for payment purposes
• Responsible for payment process and query handling
• Responsible for close out evaluation form collation and feedback to Regional Manager

Referral Programme

• Ensures that the Project Coordinator is updated with necessary information at all times and supports this person wherever necessary
• Ensures that the Regional Manager is engaging with all candidates who are referred

Events

• Assisting the regional manager or events team with event planning and co-ordination when needed
• Ensure attendance at events where applicable
• Responsible for RSVP follow up at events (where M&E team is not involved)
• Focus on relationship building and maintenance

Qualifications

• National Diploma in relevant function (3 years)
• 4 years' experience within the function

Additional Information

Technical

• Solid technical knowledge in specific functional area
• Good skills in analysis
• Fully competent in Microsoft suite, and programs relevant to role
• Good understanding of business principles
• Attention to detail

 Behavioural

• Excellent communication skills both in writing and verbally
• Displays good interpersonal and relationship building skills
• Exhibits strong need for development of self and others
• Focus on delivery
• Is highly adaptable and agile
• Demonstrated focus on quality and strong awareness and management of risk
• Ability to solve problems and to make effective decisions