Over the years, WNS Global Services SA (Pty) Ltd has built a reputation as an industry leader, partnering with globally leading companies to deliver best-in-class BPO services within their respective fields of operations.
We have won numerous industry awards by delivering world-class Business Process Outsourcing (BPO) services to major local and internationa...
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Thorough project planning and reporting to clients, internal stakeholders and transition leadersThorough and proactive project review – Risk, Issue, escalation and milestone managementIdentify areas for efficiency improvement and implementing the same
Build close rapport with key internal stakeholders and clients
Manage project escalations and conflicts in projects
Mentor and coach direct reports to aid in their development
Strong focus on positive transition outcomes
:Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of execution
Customer Experience – understand client needs, wants and expectations and manage them effectively
Metrics Delivery – Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live
Required to lead multiple initiatives / projects concurrently (where applicable)
Compliance and continuous improvement to the WNS Transition Methodology
Respond to RFI/ RFPs along with the solutions team
Able to take on additional responsibilities in the transition function (e.g. capability building)
Qualifications
Matric
Diploma in Project Management
Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies
Gmail
Yahoomail