Senior Customer Partner at Innovation Group South Africa

Role Overview  

• To continually achieve customer and client satisfaction whilst generating revenue.

Key Responsibilities    

• Ensure work is kept up to date and entered onto drainage claims management system and net promoter records.
• Manage Customer Partners and team members.
• Supervise team productivity and performance.
• Resolve team member issues.
• Train team members.
• Conduct regular reviews with team members, including one-to-ones and formal six monthly reviews.
• Manage claims and solutions.
• Ensure any issues are managed or escalated up the management line in a timely manner.
• Manage and lead a small team to delight internal and external customers.
• Ensure IGUS philosophy, standards, service levels are adhered to
• Ensure there is excellent communication with all contacts – internally and externally
• Ensure all relevant policies and procedures are adhered to
• Meet Key Performance Indicators (KPI)
• Provide excellent customer service to policy holders, clients and colleagues.

Closing Date: 14th, July 2022