Senior Manager: Change Management at Road Accident Fund

Key Performance Areas

 Change Management

• Develop to change enablement strategies and plans, including training and communications.
• Drive the rollout of effective change impact assessments, readiness assessments, and stakeholder analysis.
• Develop and ensure delivery and management of communication, stakeholder, training, engagement, adoption, and resistance management plans.
• Define and measure success metrics and monitor change progress.
• Provide guidance to project teams to ensure the successful execution of the end-to-end change management strategy.
• Provide input into improvements to the change management strategy and  methodology.
• Identify risks and issues relating to change management functions.
• Manage integration of change management activities into project plans.
• Provide guidance on technical updates and the translation into consumable insights for non-technical teams.
• Develop clear, compelling communication materials with a cohesive framework.
• Ensure analysis and compilation of data from multiple sources and how it translates into one output.  

Strategy Development and Operational Planning

• Contribute into the development of   Organisational Transformation business strategy and plan that ensure alignment with short-term and long-term objectives of the RAF.
• Develop Change Management strategy and plan aligned with short-term and long-term objectives of the the Division.
• Guide the implementation and annual review of the overall Strategic Plan for Change Management.
• Provide strategic input and guidance into the current and future intervention plan to achieve acceptable levels and standards of the RAF strategy and operational plans to the Executive forum.
• Ensure strategic direction on the change management processes. 

Policy Review and Implementation

• Develop and ensure implementation of policy, procedures and processes.
• Provide advice and guidance to the Policy department on legislative compliance, emerging issues, risks and the implementation of changes required on policy matters.

 Reporting

• Report quarterly on progress with implementation of operational plans.
• Manage the development of functional reporting systems, and project or performance reporting for management.
• Ensure regular and periodic reports are prepared and submitted as and when required to provide progress updates and/or inform management decisions.

 Stakeholder Management

• Create change management awareness throughout the Fund through various engagements with RAF employees.
• Engage with relevant internal stakeholders during change initiatives.
• Communicate with all levels of stakeholders internal and external during change initiatives.
• Ensure communication with the RAF leadership to allocate the resources needed for change management.

 Financial Management

• Report and review Change Management financial and non-financial goals.
• Implement sufficient internal control measures are implemented for adherence to RAF and other relevant legislation and regulation.
• Manage, monitor and control the department expenses budget.

People Management

• Ensure sourcing, development, and retention of a high-performing team.
• Ensure the organisation's team members' motivation, cohesiveness, and alignment.
• Manage staff in the department to ensure that they achieve their objectives in line with the strategic objectives of the RAF.
• Implement human capital processes and procedures to control or regulate workplace conflict and/or institute corrective measures and consultation processes to address deviations from standards.
• Manage and monitor the performance of the team and implement corrective actions for poor performance.
• Guide the change team on creating a positive environment for managing the process of innovation and change management.   

Qualifications and Experience

• Bachelor's Degree/ Advanced Diploma in Human Resources/ Change Management related qualification.
• Postgraduate in a Human Resources/ Change Management related qualification.
• Project Management related qualification will be an added advantage.
• Change related qualification will be advantageous (e.g. Prosci).
• Relevant 9 - 10 years’ experience in a Change Management related environment of which 3 years must have been on a management level.