Jobs at Road Accident Fund

Key Performance Areas

Legal secretarial administration

• Prepare court statements and forms that Attorneys will need in court.
• Dictate Attorney’s audio files and written notes.
• Transcribe and proofread legal documents.
• Index and update pleadings and discovery binders.
• Collect and deliver documents.
• Supporting legal research for cases and communicating with vendors, experts, attorneys, opposing counsel and other staff.

Standard, process, and procedure maintenance

• Ensure a strategy framework is maintained by required standards.
• Keep abreast of internal standards and business goals to ensure adherence to sound internal control.
• Provide administrative support to the strategy and reporting office by RAF policies and procedures.

Quality assurance activities

• Maintain up-to-date written documentation and policies related to the organisation's business activities.

Office Management

• Maintain correspondence, filing, telephonic queries and provide general administration support to the office.
• Maintain strict confidentiality in all matters relating to the office.
• Make follow-ups on outstanding matters on behalf of the Legal Services department in the office.
• Ensure all office requests are handled and responded to within set timelines.
• Ensure availability of stationery within the department.

Meeting and diary management

• Arrange meetings on behalf of the Legal Services Department.
• Take minutes and distribute these in accordance to set governance standards.
• Maintain follow-up plan on meeting resolutions and matters outstanding.
• Ensure confirmation of meetings and management of team diaries.
• Schedule appointments with internal and external stakeholders as and when required.

Document Control

• Ensure that the filing system is always up-to-date and functional.
• Manage the retrieval of information at all times as requested in the office.
• Ensure confidentiality of all documents under control and that documentation reaches the intended recipients.
• Acknowledge the receipt of documentation, apply a file number allocation, record data onto the computer system and file appropriately.

Qualifications & Experience

• National Diploma in Business Administration/Law related qualification.
• Relevant 2 years' experience in a business/law administration environment.

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Key Performance Areas

General management and support to Attorney 

• Provide research assistance to attorneys.
• Assisting with searching and checking public records on behalf of attorneys.
• Assisting with the interviewing of clients, and witnesses.
• Assisting with collecting, retrieving, and analysing information relevant to litigation cases.
• Assisting attorneys with trial and its preparation.
• Analysing and conducting research for reporting purposes. 

Document Management

• Assisting with the preparation of legal documents and arguments.
• Summarising depositions and other documents.
• Preparing briefs and pleadings and drafting discovery documents.
• Managing and organising cases.
• Updating file registers. 

Reporting

• Contribute to the preparation and submission of Regulation reports.
• Aid in the development of functional reporting systems, for management, project or performance reporting. 
• Report regularly and periodically perform necessary submissions as and when required to provide progress updates and/or inform management decisions.

Stakeholder Management

• Aid in proactive and progressive relationships with key stakeholders.
• Deal with inquiries and requests for information from both internal and external stakeholders.
• Aid in the maintenance of relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time. 

Qualifications & Experience

• Bachelors Degree in Law or equivalent.
• Relevant 3 years’ experience in a legal environment. 

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Key Performance Areas

 Change Management

• Develop to change enablement strategies and plans, including training and communications.
• Drive the rollout of effective change impact assessments, readiness assessments, and stakeholder analysis.
• Develop and ensure delivery and management of communication, stakeholder, training, engagement, adoption, and resistance management plans.
• Define and measure success metrics and monitor change progress.
• Provide guidance to project teams to ensure the successful execution of the end-to-end change management strategy.
• Provide input into improvements to the change management strategy and  methodology.
• Identify risks and issues relating to change management functions.
• Manage integration of change management activities into project plans.
• Provide guidance on technical updates and the translation into consumable insights for non-technical teams.
• Develop clear, compelling communication materials with a cohesive framework.
• Ensure analysis and compilation of data from multiple sources and how it translates into one output.  

Strategy Development and Operational Planning

• Contribute into the development of   Organisational Transformation business strategy and plan that ensure alignment with short-term and long-term objectives of the RAF.
• Develop Change Management strategy and plan aligned with short-term and long-term objectives of the the Division.
• Guide the implementation and annual review of the overall Strategic Plan for Change Management.
• Provide strategic input and guidance into the current and future intervention plan to achieve acceptable levels and standards of the RAF strategy and operational plans to the Executive forum.
• Ensure strategic direction on the change management processes. 

Policy Review and Implementation

• Develop and ensure implementation of policy, procedures and processes.
• Provide advice and guidance to the Policy department on legislative compliance, emerging issues, risks and the implementation of changes required on policy matters.

 Reporting

• Report quarterly on progress with implementation of operational plans.
• Manage the development of functional reporting systems, and project or performance reporting for management.
• Ensure regular and periodic reports are prepared and submitted as and when required to provide progress updates and/or inform management decisions.

 Stakeholder Management

• Create change management awareness throughout the Fund through various engagements with RAF employees.
• Engage with relevant internal stakeholders during change initiatives.
• Communicate with all levels of stakeholders internal and external during change initiatives.
• Ensure communication with the RAF leadership to allocate the resources needed for change management.

 Financial Management

• Report and review Change Management financial and non-financial goals.
• Implement sufficient internal control measures are implemented for adherence to RAF and other relevant legislation and regulation.
• Manage, monitor and control the department expenses budget.

People Management

• Ensure sourcing, development, and retention of a high-performing team.
• Ensure the organisation's team members' motivation, cohesiveness, and alignment.
• Manage staff in the department to ensure that they achieve their objectives in line with the strategic objectives of the RAF.
• Implement human capital processes and procedures to control or regulate workplace conflict and/or institute corrective measures and consultation processes to address deviations from standards.
• Manage and monitor the performance of the team and implement corrective actions for poor performance.
• Guide the change team on creating a positive environment for managing the process of innovation and change management.   

Qualifications and Experience

• Bachelor's Degree/ Advanced Diploma in Human Resources/ Change Management related qualification.
• Postgraduate in a Human Resources/ Change Management related qualification.
• Project Management related qualification will be an added advantage.
• Change related qualification will be advantageous (e.g. Prosci).
• Relevant 9 - 10 years’ experience in a Change Management related environment of which 3 years must have been on a management level.