Senior NMC Manager at West Indian Ocean Cable Company (WIOCC)

Reporting Line: NMC Manager

Job Objective 

Provide 2nd level technical support, resolve escalated incidents and assigned problems, coach the first level NMC team and manage the WIOCC & partner networks. To be acknowledged as the technical expert within the company.

Key Duties & Responsibilities

• 24/7 2nd Level NMC technical interface, escalation / on-call
• Problem resolution
• Field support
• Mentorship & training of Operations team on technical competency
• Technical partner support / consultancy and sales support
• Deputise for NMC Manager as directed
• Network equipment vendor management
• Network project management
• Network installation, testing & commissioning, bringing into service, integration
• Network quality and performance management Assist with creation of ad hoc reports as needed
• Assist other departments and lead and report on projects as requested by the Program Manager
• Adhere to all company policies and procedures

Minimum Qualification

• Bachelor’s degree or equivalent work experience in a related field

Experience & Skills

• Requires minimum of 5 years’ technical experience in telecom industry, with desirably at least 2 years in second level technical support or equivalent
• Knowledge of various platforms including Subsea, DWDM, OTN, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP).
• Effective written and verbal communications skills evidenced by work history and accomplishments
• Expert knowledge of at least one trouble ticket system, NetSuite desirable
• Excellent communications and soft skills, including ability to listen to and summarize and concisely share key information with clients
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment

Attributes

• Client focused, relationship builder
• Integrity, honest with high ethical standards
• Boundless, passionate, and flexible
• Personnel excellence, accuracy, and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Strong analytical skills and able to collate and interpret data from various sources
• Excellent English language communicator with a natural aptitude for dealing with people
• Good network diagnostic skills
• Willing to work on-call as required