Senior Officer: Operations Reporting at Road Accident Fund

Purpose of the Job: 

• Reporting to the Manager: Operations Reporting, the successful incumbent is accountable for conducting research, analysing and providing statistics for forecasting purposes to enable effective decision making. In addition, the incumbent will be responsible to implement rigor and desired practices for effective and improved claims reports and claims information collation.

Key Performance Areas

Collation, interrogation, analysis and compilation of accurate statistical reports

• Perform analysis on all qualitative and quantitative data.
• Develop various templates and reporting automation processes and prepare operational reports for systems.
•  Prepare and supervise report proposals and analyze data and recommend corrections to claims division.
•  Provide relevant statistical reports for forecasting purposes.
•  Help resolve claims report queries and complaints and record them.
• Assist claimants with reports by providing feedback on claims that are presented or lodged directly.

Maintain and escalate data integrity issues to the relevant department

• Confirm data extract source from the system.
• Request changes on the type and the format of the report from the IT Systems Change Manager.
• Prepare cross systems integration reports (integrate various report from all systems reports).
• Coordinate with Claims Managers to determine reporting requirements to confirm data requirements.
• Maintain up-to-date knowledge about the existing claims and advise improvements for claims data processing procedures.

Stakeholder Management

• Facilitate and manage communication with relevant internal external stakeholders in relation to proactively and progressively manage the relationships.
• Manage relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
• Communicate with all levels of stakeholder contact.
• Represent the Fund in relevant external activities and events.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Business Management/ Information Science/ Mathematics related qualification.
• Certifications in relevant analytics and related tools, e.g., Power BI, SAP BI, Azure, SQL, Python, or VBA will be an added advantage.
• Relevant 4 years’ experience in an operations reporting/ analytical reporting or related environment.
• Experience working with SAP BI or Microsoft Power BI will be highly advantageous.
• Experience working with SQL will be highly advantageous.
• Experience working with VBA and Python programming languages will be highly advantageous.
• Experience working with Microsoft Azure will be highly advantageous.

Technical and Behavioral Competencies Required

• Planning, organising and coordinating.
• Personal mastery.
• Judgment and decision making.
• Ethics and values.
• Client service orientation.
• Strong analytical capabilities.
• Data analytics (which includes extracting, cleaning, analyzing, interpreting, and visualizing data).
• Report writing (i.e., writing formal business and research reports including powerpoint presentations).
• Advanced Microsoft excel skills (the use of vlookups, pivot tables, DAX, and VBA).
• Data management and modeling.
• Complex problem identification, solving and decision making.
• Good financial management skills.
• Knowledge of claims management processes and systems.
• Knowledge of motor vehicle accident legislation.