Senior Professional Services Consultant at SHL

Key Accountabilities

• To deliver quality talent project components, driven by ethical standards, according to the set standard and scope.
• To maintain a level of professionalism and business acumen to engage effectively with clients as well as deliver consistent quality according to a standard methodology.
• To continuously develop a level of professionalism and business acumen to engage effectively with clients.
• To monitor separate projects for profitability and efficiency in order to identify opportunities for continuous business improvement.
• To maintain the integrity of the overall solutions, overseeing any escalations and being involved in re-scoping if required.
• To accurately and consistently attend to administration and record-keeping.
• To promote cross-functional collaboration and ensure knowledge share across the business.
• To identify cross-sell and up-sell opportunities while delivering talent solutions.

Experience And Qualifications

• The successful incumbent will possess a bachelor’s degree and be a registered Industrial Psychologist or Psychometrist with the HPCSA.

Experience within talent management/measurement, including:

• Experience as a client facing consultant and having presented training courses is preferred.
• Possess talent management knowledge and experience working with HR strategy and processes, organisational behaviour and organisational development.
• Good knowledge of psychometric concepts and best practice
• Data analytics experience (highly preferred)
• Experience of demonstrating ROI/business value/measurable impact to clients
• Delivery of training and facilitation of workshops
• A persuasive and credible networker - with skills to develop existing opportunities and leverage new ones